---
title: "Emergency Repairs Call Handling Service"
ocid: "ocds-b5fd17-16ceb721-a04e-4706-aefb-49199e7d45cc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-16ceb721-a04e-4706-aefb-49199e7d45cc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-16ceb721-a04e-4706-aefb-49199e7d45cc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-16ceb721-a04e-4706-aefb-49199e7d45cc.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LEICESTER CITY COUNCIL"
published: "2020-01-06"
---

# Emergency Repairs Call Handling Service

Buyer: LEICESTER CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-16ceb721-a04e-4706-aefb-49199e7d45cc

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## Summary

The Leicester City Council is seeking a service provider for their Emergency Repairs Call Handling Service, with a contract value of £220,000. This procurement falls within the telecommunications industry and is currently at the active tender stage. The tender period ends on 7 February 2020, with the contract set to commence on 1 April 2020 and run until 31 March 2023. Interested suppliers can access further details and documentation through the provided links.

This opportunity presents significant potential for businesses specialising in telecommunications and service provision, particularly those offering telephone-answering services. Small to medium-sized enterprises (SMEs) and voluntary community social enterprises (VCSEs) would find this tender particularly suitable, as they can leverage their agility and customer service capability to effectively manage the high volume of emergency repair calls, which averages 18,000 annually.

## Notice

The services required are the handling of all the Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The provider will be required to identify genuine emergency calls, log an emergency repair job on the Council's IT system, and issue the job to an Emergency Repair Operative using the Council's work scheduling system, following the required operational procedures. Average annual call volumes are 18,000 calls received with 9,600 calls requiring an emergency repairs job to be raised and issued to an operative. Please view this advert and any relevant documentation under the following link: https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True Additional information: Please view all documents and register your interest in this opportunity on the following link https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/181209b3-5870-4e50-af71-f31d51dbb403 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jan 2020 |
| Submission deadline | 7 Feb 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTER CITY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE1 1FZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | TLF East Midlands (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32500000 - Telecommunications equipment and supplies
- 79510000 - Telephone-answering services

## Release History

- 6 Jan 2020 at 14:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/181209b3-5870-4e50-af71-f31d51dbb403

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/181209b3-5870-4e50-af71-f31d51dbb403
  6th January 2020 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.leicester.gov.uk
- https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-16ceb721-a04e-4706-aefb-49199e7d45cc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-16ceb721-a04e-4706-aefb-49199e7d45cc.json.