---
title: "Amazon Connect Telephony - SBS25-009"
ocid: "ocds-b5fd17-16da7e75-71da-4265-8ba4-dafb14b1bdce"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-16da7e75-71da-4265-8ba4-dafb14b1bdce"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-16da7e75-71da-4265-8ba4-dafb14b1bdce.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-16da7e75-71da-4265-8ba4-dafb14b1bdce.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS NORTH OF ENGLAND COMMISSIONING SUPPORT UNIT (HOSTED BY NHS ENGLAND)"
published: "2025-08-01"
---

# Amazon Connect Telephony - SBS25-009

Buyer: NHS NORTH OF ENGLAND COMMISSIONING SUPPORT UNIT (HOSTED BY NHS ENGLAND)  
Current stage: Award  
OCID: ocds-b5fd17-16da7e75-71da-4265-8ba4-dafb14b1bdce

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-16da7e75-71da-4265-8ba4-dafb14b1bdce)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-16da7e75-71da-4265-8ba4-dafb14b1bdce.json)

## Summary

The NHS North of England Commissioning Support Unit, hosted by NHS England, has awarded a contract for cloud-based telephony services utilising Amazon Connect. This procurement process, classified under the software package and information systems industry category, aims to deliver a scalable telephony solution in alignment with the existing CSU platform. The location for this procurement is Durham, United Kingdom, and it reached the award stage with the contract beginning on 1st August 2025 and concluding on 31st March 2027. The procurement method was selective, executed as a call-off from a framework agreement, with the tender period having ended on 20th May 2025. The awarded contract value amounts to £31,000.

This tender presents significant business growth opportunities, particularly for enterprises specialising in cloud-based telephony systems and software solutions. While the procurement was conducted selectively, businesses with strong capabilities in delivering integrated telephony services as part of a larger system can find this type of contract beneficial. Despite not being marked as particularly suitable for SMEs and VCSEs, organisations with expertise in leveraging Amazon Connect for comprehensive services may find similar tenders advantageous for expanding their client base and showcasing their technical proficiency in large-scale solutions.

## Notice

NHS North of England Care System Support (NECS) has a requirement for a cloud-based telephony provision. The solution must leverage Amazon Connect to deliver a comprehensive, scalable, and reliable telephony service which aligns with the wider CSU platform in-use.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/25f000b7-0967-4e8e-9f51-6729205c37a0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2025 |
| Submission deadline | 20 May 2025 |
| Future notice date | Not specified |
| Award date | 29 Jul 2025 |
| Contract period | 31 Jul 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £31,000 |
| Lots value | Not specified |
| Awards value | £31,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS NORTH OF ENGLAND COMMISSIONING SUPPORT UNIT (HOSTED BY NHS ENGLAND) |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 3YG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Durham South |
| Westminster constituency | City of Durham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMAZON WEB SERVICES EMEA SARL UK BRANCH |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Aug 2025 at 10:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/25f000b7-0967-4e8e-9f51-6729205c37a0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/25f000b7-0967-4e8e-9f51-6729205c37a0
  1st August 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/248716f2-7bbc-4f4f-beaf-387ba88acbd9
  Amazon Connect Telephony 0AR_Redacted (002)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-16da7e75-71da-4265-8ba4-dafb14b1bdce. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-16da7e75-71da-4265-8ba4-dafb14b1bdce.json.