--- title: "Customer Advisor -Revenues and Benefits TEMP3393 SJA" ocid: "ocds-b5fd17-16e33acb-3542-4e68-9a29-83550f295c00" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-16e33acb-3542-4e68-9a29-83550f295c00" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-16e33acb-3542-4e68-9a29-83550f295c00.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-16e33acb-3542-4e68-9a29-83550f295c00.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2019-10-03" --- # Customer Advisor -Revenues and Benefits TEMP3393 SJA Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-16e33acb-3542-4e68-9a29-83550f295c00 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-16e33acb-3542-4e68-9a29-83550f295c00) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-16e33acb-3542-4e68-9a29-83550f295c00.json) ## Summary The Sandwell Metropolitan Borough Council is currently conducting a public procurement process for a position titled "Customer Advisor - Revenues and Benefits TEMP3393 SJA". This opportunity falls within the services industry, specifically under the supply services of personnel, including temporary staff. The procurement is at the Tender stage, with a closing date for submissions on Thursday, 10 October 2019, at 17:00 hours. The contract is set to commence on 27 October 2019 and will run for three months until 2 January 2020. Bids are to be submitted through the In-tend e-Tendering System, and interested parties should ensure they meet the outlined qualifications and requirements. This contract represents a significant opportunity for businesses specialising in temporary staffing solutions, particularly those with experience in customer service within the public sector. Companies that understand the nuances of Revenue and Benefits legislation and possess expertise in using the Northgate System Database will find themselves well-positioned to bid successfully. Additionally, businesses should be prepared to provide a CV and references as part of their application, highlighting their capabilities in supporting local councils and compliance with public service standards. ## Notice Customer Advisor Hours: 37 hours per week, to be agreed with the manager Start Date: ASAP for 3 Months Rate of Pay: Band D 10.54 per hour (PAYE) Contract Type: Agency Location: Sandwell Council House, Freeth Street, Oldbury Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: To facilitate the delivery of service for inbound customer contacts through multiple communication channels which include, face-to-face, telephone, written and e-mail communication. To contribute to the Business Units ability to comply with legislation, office practices, Service standards, Council Policies and contractual obligations within the administration of Revenues and Benefits. To support the team assigned to on a day to day basis. To support the team leader in planning and overseeing the team's performance in line with the framework of legislation, best practice and local policy. Must have knowledge of the Northgate System Data Base for Revenue and Benefits (this is an essential requirement for this role). Must have a background knowledge of Revenue and Benefits (ie Council Tax Legislation) A minimum of 4 Grade C GCSE's or equivalents, to include English and Maths Experience of working in a front line customer focused environment. Knowledge of Microsoft Office products, such as Word. Must be able to start within a week. Working Hours:- 37 hours per week Monday, Tuesday, Thursday and Friday 8.30am to 5.00pm Wednesday 9.00 to 5.00pm Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Thursday 10 October at 17.00hrs Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/40935e8b-4e4f-4a4e-949c-70303fa21d66 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Oct 2019 | | Submission deadline | 9 Oct 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 26 Oct 2019 - 2 Jan 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,949 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 3 Oct 2019 at 13:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/40935e8b-4e4f-4a4e-949c-70303fa21d66 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/40935e8b-4e4f-4a4e-949c-70303fa21d66 3rd October 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-16e33acb-3542-4e68-9a29-83550f295c00. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-16e33acb-3542-4e68-9a29-83550f295c00.json.