---
title: "Out of Hours Call Handling Service 2023"
ocid: "ocds-b5fd17-16e8afab-173c-4e25-a029-884420386f67"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-16e8afab-173c-4e25-a029-884420386f67"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-16e8afab-173c-4e25-a029-884420386f67.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-16e8afab-173c-4e25-a029-884420386f67.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CHP"
published: "2024-04-29"
---

# Out of Hours Call Handling Service 2023

Buyer: CHP  
Current stage: Award  
OCID: ocds-b5fd17-16e8afab-173c-4e25-a029-884420386f67

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-16e8afab-173c-4e25-a029-884420386f67)  
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## Summary

The contracting authority, CHP, based in Chelmsford, United Kingdom, has awarded a contract titled "Out of Hours Call Handling Service 2023" in the services category. The contract, with a value of £132,000 GBP, follows an open procedure. The tender period ended on December 7, 2023, and the contract period is from March 29, 2024, to March 28, 2026.

This procurement opportunity can benefit businesses specializing in telephone-answering services, especially SMEs and VCSEs. Companies interested in providing call centre services during out-of-hours periods, including weekends and holidays, can find growth opportunities through this contract with CHP. The awarded supplier, Orbis Protect Ltd, started the contract on March 29, 2024, taking responsibility for managing emergency calls and offering essential services on behalf of CHP.

## Notice

AWARD NOTICE CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday. CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open. CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/05b9e055-32dc-4665-bca9-9f6589ab4450 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2024 |
| Submission deadline | 7 Dec 2023 |
| Future notice date | Not specified |
| Award date | 27 Mar 2024 |
| Contract period | 29 Mar 2024 - 28 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £132,000 |
| Lots value | Not specified |
| Awards value | £143,568 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHP |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM2 5LB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Chelmer Village and Beaulieu Park |
| Westminster constituency | Chelmsford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 29 Apr 2024 at 10:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/05b9e055-32dc-4665-bca9-9f6589ab4450

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/05b9e055-32dc-4665-bca9-9f6589ab4450
  29th April 2024 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=9ee3e0d9-657d-ee11-8125-005056b64545
  Advert

## Notice URLs

- https://www.chp.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-16e8afab-173c-4e25-a029-884420386f67. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-16e8afab-173c-4e25-a029-884420386f67.json.