---
title: "Telephone and Spoken Video Interpreting"
ocid: "ocds-b5fd17-16ecc7b3-8c9e-4441-98ac-de1947b50a8c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-16ecc7b3-8c9e-4441-98ac-de1947b50a8c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-16ecc7b3-8c9e-4441-98ac-de1947b50a8c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-16ecc7b3-8c9e-4441-98ac-de1947b50a8c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STAR PROCUREMENT LIMITED"
published: "2026-09-10"
---

# Telephone and Spoken Video Interpreting

Buyer: STAR PROCUREMENT LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-16ecc7b3-8c9e-4441-98ac-de1947b50a8c

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## Summary

STAR Procurement procured an on-demand telephone and spoken video interpreting service, available at any time of day. The requirement covers telephone interpreting and spoken video interpreting for users in the North West of England. It is a public-sector language services requirement, classified as translation services (CPV 79530000) with interpretation services as an additional classification (CPV 79540000). The service is intended to provide spoken language support remotely rather than face-to-face. This opportunity is relevant to interpreting providers, language service companies and organisations able to operate a responsive telephone and video interpreting service across the North West. The procurement was suitable for small and medium-sized enterprises, while voluntary, community and social enterprise participation was not identified as suitable.

The procurement is complete and has been awarded. STAR Procurement used a selective procurement route as a call-off from a framework agreement, specifically a direct award under GCA Framework RM6302, Lot 4 for Visual Interpreting Services. The contract was awarded to The Big Word Group Limited on 8 September 2026 for £65,000. The contract period runs from 1 October 2026 to 30 September 2031. The award description states that this comprises an initial three-year call-off period with two optional extension years. The tender record also gives a procurement value of £1 GBP. The requirement was evaluated through the framework call-off and direct-award route; no separate scoring criteria are stated. The selected supplier is The Big Word Group Limited.

This award demonstrates demand from STAR Procurement for managed remote interpreting delivered through both telephone and spoken video channels. A credible competing supplier would need reliable on-demand coverage at any time of day, sufficient trained interpreters and the operational capacity to handle fluctuating public-sector demand across the North West. Experience delivering telephone interpreting, video interpreting and wider visual interpreting services would be directly relevant, particularly where one provider can manage scheduling, quality control, safeguarding, service continuity and performance reporting across multiple languages. The route used also shows the importance of access to an appropriate framework and the ability to meet its requirements for visual interpreting call-offs. SMEs are identified as suitable, so a smaller specialist language services provider with dependable technology, interpreter availability and public-sector delivery experience could be well placed for comparable work.

## Notice

Telephone and Spoken Video Interpreting - on demand service, required at any time of the day

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9511e3ba-2628-44b5-9982-2b86ed637d63 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Sep 2026 |
| Contract period | 1 Oct 2026 - 30 Sep 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | £65,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAR PROCUREMENT LIMITED |
| Locality | SALE |
| Postcode area | Manchester |
| Postcode | M33 7ZF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Trafford |
| Electoral ward | Sale Central |
| Westminster constituency | Wythenshawe and Sale East |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | thebigword Group Ltd |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79530000 - Translation services
- 79540000 - Interpretation services

## Release History

- 10 Sep 2026 at 13:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9511e3ba-2628-44b5-9982-2b86ed637d63

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9511e3ba-2628-44b5-9982-2b86ed637d63
  10th September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-16ecc7b3-8c9e-4441-98ac-de1947b50a8c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-16ecc7b3-8c9e-4441-98ac-de1947b50a8c.json.