---
title: "Iterating UC Targeted Case Review Digital Service"
ocid: "ocds-b5fd17-16f05a98-7ec8-4cbd-868c-83370b4cdd5a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-16f05a98-7ec8-4cbd-868c-83370b4cdd5a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-16f05a98-7ec8-4cbd-868c-83370b4cdd5a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-16f05a98-7ec8-4cbd-868c-83370b4cdd5a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-07-14"
---

# Iterating UC Targeted Case Review Digital Service

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-16f05a98-7ec8-4cbd-868c-83370b4cdd5a

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## Summary

The Department for Work and Pensions has completed a procurement process for the "Iterating UC Targeted Case Review Digital Service," aimed at enhancing a digital solution to tackle fraud and error in Universal Credit transactions. This procurement falls under the "Information technology services" category with a selective procurement method, specifically a call-off from a framework agreement. The project, valued at £12,300,000, is set to take place across multiple locations in the United Kingdom, including North East, North West, and London. The award stage concluded on 12th June 2025, while the contract period is scheduled from 12th June 2025 to 11th June 2027.

This procurement presents a growth opportunity for technology service providers, particularly those capable of delivering iterative digital solutions for complex systems. Given its magnitude and specific focus, the tender was particularly attractive to established companies with robust IT service offerings. The primary beneficiary of this contract, Deloitte LLP, exemplifies the type of larger entity positioned to deliver on such requirements. While smaller enterprises, including SMEs, would find opportunities to collaborate or participate in similar tenders, the complexity and scale of this project suggest that joint ventures and partnerships with larger organisations could be strategic for entering this niche market.

## Notice

Tackling fraud and error and dealing with consequential debt remains a key priority for the Department and a major area of focus for Government and the National Audit Office. Within Universal Credit (UC), the rate of fraud and error overpayments has risen significantly due to several factors. Targeted Case Review (TCR) was introduced as an initiative to detect incorrectness, put it right and continue to learn to help prevent further overpayments. DWP require a team to continue iterating the end-to-end Digital service to help deliver the outcomes for TCR. This is currently a live digital service being used across both internal and Teleperformance agents. This service has been iterated to carry out full reviews of each element but has not been fully rolled out across all sites. This contract intends to enhance this service with further iterations to the end-to-end digital solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/70cee185-6fe8-44b1-b95c-cb6c6fc11870 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Works |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jul 2025 |
| Submission deadline | 11 Jan 2025 |
| Future notice date | Not specified |
| Award date | 11 Jun 2025 |
| Contract period | 11 Jun 2025 - 11 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,300,000 |
| Lots value | Not specified |
| Awards value | £8,200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 14 Jul 2025 at 12:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/70cee185-6fe8-44b1-b95c-cb6c6fc11870

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/70cee185-6fe8-44b1-b95c-cb6c6fc11870
  14th July 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f320b6ec-7fc2-4a6e-b449-5ac84c6aa57e
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-16f05a98-7ec8-4cbd-868c-83370b4cdd5a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-16f05a98-7ec8-4cbd-868c-83370b4cdd5a.json.