---
title: "Telephony service for Customer Service inbound and outbound calls - Rushcliffe Borough Council"
ocid: "ocds-b5fd17-170f6a87-c3a6-4acf-bd73-3ea2016764dc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-170f6a87-c3a6-4acf-bd73-3ea2016764dc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-170f6a87-c3a6-4acf-bd73-3ea2016764dc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-170f6a87-c3a6-4acf-bd73-3ea2016764dc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTINGHAMSHIRE COUNTY COUNCIL"
published: "2026-04-02"
---

# Telephony service for Customer Service inbound and outbound calls - Rushcliffe Borough Council

Buyer: NOTTINGHAMSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-170f6a87-c3a6-4acf-bd73-3ea2016764dc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-170f6a87-c3a6-4acf-bd73-3ea2016764dc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-170f6a87-c3a6-4acf-bd73-3ea2016764dc.json)

## Summary

The telephony service contract for managing both inbound and outbound calls has been awarded to Netcall by Nottinghamshire County Council. This contract, pertaining to the telecommunication industry, covers services classified under CPV code 32000000, and focuses on communications equipment and services. The contract will serve Rushcliffe Borough Council and is located in England, United Kingdom. The award was formally announced on 2nd April 2026, with the contract commencing on 1st October 2025 and lasting until 1st October 2028. Following a direct award procurement method, the tender stage has been completed with a contract valued at £28,800 GBP.

This opportunity provides significant growth prospects for telecommunication service providers, particularly those specialising in customer service and call management systems. As the contract runs for three years, businesses focused on innovative telephony solutions and effective customer service delivery will find it particularly advantageous. Although not suitable for SMEs or VCSEs, medium-sized enterprises that offer advanced telecommunication technology and support can leverage this partnership to expand their services within the public sector. The procurement process used, a direct award, signifies efficiency in vendor selection, making it ideal for businesses ready to deliver high-quality, turnkey solutions promptly.

## Notice

Telephony service for Customer Service inbound and outbound calls - Rushcliffe Borough Council

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f3ea3cc2-a0e2-48ba-b724-7a97813f7a26 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2026 |
| Submission deadline | 15 Sep 2025 |
| Future notice date | Not specified |
| Award date | 24 Sep 2025 |
| Contract period | 30 Sep 2025 - 1 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £28,800 |
| Lots value | Not specified |
| Awards value | £28,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAMSHIRE COUNTY COUNCIL |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG2 7QP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF16 South Nottinghamshire |
| Local authority | Rushcliffe |
| Electoral ward | Trent Bridge |
| Westminster constituency | Rushcliffe |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32500000 - Telecommunications equipment and supplies

## Release History

- 2 Apr 2026 at 13:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f3ea3cc2-a0e2-48ba-b724-7a97813f7a26

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f3ea3cc2-a0e2-48ba-b724-7a97813f7a26
  2nd April 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.nottinghamshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-170f6a87-c3a6-4acf-bd73-3ea2016764dc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-170f6a87-c3a6-4acf-bd73-3ea2016764dc.json.