---
title: "2026-027 Non-Domestic Consumer Research"
ocid: "ocds-b5fd17-1753c6a4-5dd3-4b8a-927d-aa21fa83785f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1753c6a4-5dd3-4b8a-927d-aa21fa83785f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1753c6a4-5dd3-4b8a-927d-aa21fa83785f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1753c6a4-5dd3-4b8a-927d-aa21fa83785f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Ofgem"
published: "2026-09-14"
---

# 2026-027 Non-Domestic Consumer Research

Buyer: Ofgem  
Current stage: Award  
OCID: ocds-b5fd17-1753c6a4-5dd3-4b8a-927d-aa21fa83785f

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## Summary

Ofgem procured non-domestic consumer research and tracking services for the energy market, including heat networks. The work is intended to measure business experiences over time, build on four years of existing data and assess results across key sub-groups. It also introduces quantitative measurement of experiences among businesses connected to heat networks. This is a research and consultancy requirement covering market research, polling and statistics, rather than the supply of energy or construction works. The buying organisation is Ofgem, based in London. Delivery may involve businesses and research activity across the United Kingdom, Europe, the Channel Islands, the Isle of Man, British Overseas Territories and elsewhere internationally. The procurement is classified under CPV 73000000, research and development services and related consultancy services.

The procurement has been completed and awarded following an open procedure. Iff Research Ltd was selected on 5 August 2026 for £657,676.57 including the stated GBP currency. The contract runs from 6 August 2026 to 5 August 2029. The tender submission deadline was 1 January 2026. The requirement was treated as a services contract and was identified as suitable for SMEs. Its evaluation concerned this defined research requirement, including the continuing measurement of non-domestic energy-market experiences, analysis across key sub-groups and quantitative research involving heat-network businesses. The contract has an active award status, while the overall tender is complete. The award covers the full stated requirement rather than separately identified lots.

This award indicates sustained demand from Ofgem for specialist market and consumer research in the non-domestic energy sector. A credible competitor for a future requirement would need to design and deliver quantitative research with businesses, track experiences consistently over time and produce analysis that distinguishes relevant sub-groups. Knowledge of energy markets would be important, including the particular circumstances of organisations using heat networks. Suppliers should be able to build on an established evidence base rather than treat the work as a one-off survey, and have the research management, statistical analysis and reporting capability needed for a multi-year programme. The procurement was identified as suitable for SMEs, so a focused specialist research business could be well placed to compete.

## Notice

Ofgem requires a supplier to conduct the tracking of non-domestic consumers' experiences with the energy market now including heat networks, and to assess results across key sub-groups. The primary aim of the project is to track business experiences in the non-domestic energy market over time and build on the existing four years of data. For businesses on heat networks, this would be the first time their experience is being measured quantitatively.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9d33a358-ddd6-4d74-bd14-59f10aefff11 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 Aug 2026 |
| Contract period | 6 Aug 2026 - 5 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £657,676 |
| Lots value | Not specified |
| Awards value | £657,676 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Ofgem |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF Research |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73000000 - Research and development services and related consultancy services
- 73110000 - Research services
- 73200000 - Research and development consultancy services
- 79300000 - Market and economic research; polling and statistics

## Release History

- 14 Sep 2026 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9d33a358-ddd6-4d74-bd14-59f10aefff11

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9d33a358-ddd6-4d74-bd14-59f10aefff11
  14th September 2026 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=SEP171850
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.ofgem.gov.uk

## Provenance

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