---
title: "GB-Norwich: Easy Access (Contact Centre)"
ocid: "ocds-b5fd17-175bb247-480b-4758-91f4-8c7911c47636"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-175bb247-480b-4758-91f4-8c7911c47636"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-175bb247-480b-4758-91f4-8c7911c47636.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-175bb247-480b-4758-91f4-8c7911c47636.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FLAGSHIP HOUSING GROUP"
published: "2024-12-06"
---

# GB-Norwich: Easy Access (Contact Centre)

Buyer: FLAGSHIP HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-175bb247-480b-4758-91f4-8c7911c47636

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-175bb247-480b-4758-91f4-8c7911c47636)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-175bb247-480b-4758-91f4-8c7911c47636.json)

## Summary

The Flagship Housing Group has awarded a contract titled "GB-Norwich: Easy Access (Contact Centre)" to TTEC CONSULTING (UK) LIMITED. This contract, falling under the IT services category (consulting, software development, Internet, and support), is situated in the East of England. The award, announced on 11th November 2024, entails providing integrated business and technical advisory services to support cloud migration. The contract, valued at £203,904, commences on 25th November 2024 and concludes on 24th November 2026, under the CCS G-Cloud 14 framework agreement (RM1557.14).

This tender presents a substantial growth opportunity for businesses specialising in IT services, particularly those capable of delivering advisory services for cloud migration. It is well-suited for large-scale service providers who can align with the requirement to integrate business and technical solutions effectively. Companies with a robust portfolio in cloud technologies and a strategic advisory approach stand to benefit significantly from such contracts, helping them expand their market presence and showcase their expertise in high-demand service areas within the public sector.

## Notice

Easy Access (Contact Centre) integrated business and technical advisory services to support the migration to the cloud and between cloud hosting services. Awarded under the CCS G-Cloud 14 framework call-of contract Framework Agreement (RM1557.14).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9dae6369-9aad-411e-9427-28fc96ef1c8c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2024 |
| Submission deadline | 11 Nov 2024 |
| Future notice date | Not specified |
| Award date | 11 Nov 2024 |
| Contract period | 25 Nov 2024 - 24 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £203,904 |
| Lots value | Not specified |
| Awards value | £203,904 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING GROUP |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TTEC CONSULTING (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Dec 2024 at 11:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9dae6369-9aad-411e-9427-28fc96ef1c8c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9dae6369-9aad-411e-9427-28fc96ef1c8c
  6th December 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=908035410
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-175bb247-480b-4758-91f4-8c7911c47636. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-175bb247-480b-4758-91f4-8c7911c47636.json.