---
title: "Telephony and Contact Centre Communications Solution"
ocid: "ocds-b5fd17-17868038-3f6f-4080-9eb5-0398b82d5085"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-17868038-3f6f-4080-9eb5-0398b82d5085"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-17868038-3f6f-4080-9eb5-0398b82d5085.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-17868038-3f6f-4080-9eb5-0398b82d5085.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ST.HELENS COUNCIL"
published: "2023-07-17"
---

# Telephony and Contact Centre Communications Solution

Buyer: ST.HELENS COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-17868038-3f6f-4080-9eb5-0398b82d5085

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## Summary

The St.Helens Council has awarded a contract for the "Telephony and Contact Centre Communications Solution" to Telefonica UK Limited. The contract, valued at £680,000 GBP, will be in effect from June 30, 2023, to June 29, 2026. This procurement process followed a selective method known as "Restricted procedure", with the tender period ending on June 14, 2023. The Council is located in St Helens, United Kingdom, and the industry category is services.

This tender for a Telephony and Contact Centre Communications Solution by the St.Helens Council offers an opportunity for businesses, especially those providing IT services like consulting and software development. Small and medium-sized enterprises (SMEs) are considered suitable for this contract. The nature of the procurement method being selective means that businesses meeting the Council's criteria can compete for this contract, which could potentially lead to business growth and partnership opportunities in the software and information systems sector.

## Notice

Telephony and Contact Centre Communications Solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4cebcf37-6786-4c3f-874a-5f34c4530073 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2023 |
| Submission deadline | 14 Jun 2023 |
| Future notice date | Not specified |
| Award date | 28 Jun 2023 |
| Contract period | 29 Jun 2023 - 29 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £680,000 |
| Lots value | Not specified |
| Awards value | £680,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ST.HELENS COUNCIL |
| Locality | ST HELENS |
| Post town | Warrington |
| Postcode | WA10 1HP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | St. Helens |
| Electoral ward | St Helens Town Centre |
| Westminster constituency | St Helens South and Whiston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEFONICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Jul 2023 at 14:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4cebcf37-6786-4c3f-874a-5f34c4530073

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4cebcf37-6786-4c3f-874a-5f34c4530073
  17th July 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.sthelens.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-17868038-3f6f-4080-9eb5-0398b82d5085. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-17868038-3f6f-4080-9eb5-0398b82d5085.json.