---
title: "Tools for the Technology Operations Capability (TTOC)"
ocid: "ocds-b5fd17-17a9a8e4-a0b2-4d99-9ed2-f22e97536691"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-17a9a8e4-a0b2-4d99-9ed2-f22e97536691"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-17a9a8e4-a0b2-4d99-9ed2-f22e97536691.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-17a9a8e4-a0b2-4d99-9ed2-f22e97536691.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2023-11-13"
---

# Tools for the Technology Operations Capability (TTOC)

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-17a9a8e4-a0b2-4d99-9ed2-f22e97536691

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## Summary

The National Highways organization has awarded a contract titled "Tools for the Technology Operations Capability (TTOC)" in the industry category of Helpdesk and support services. The procurement method used was selective, with a call-off from a framework agreement. The contract value is £931,905, with a minimum value of £514,315. The procurement stage is now complete, with the contract period running from October 23, 2023, to April 22, 2024.

This tender presents an opportunity for businesses to provide second and third line support and develop the platform for the Technology Operations Capability at National Highways. Small and medium-sized enterprises (SMEs) interested in service management functions within the Roads Investment Strategy would find this contract suitable for bidding. The location of the project spans various countries including the United Kingdom, making it a broad opportunity for businesses seeking to enhance roadside operational technology services.

## Notice

The Tools for the Technology Operations Capability (TTOC) project was commissioned in 2017 to provide tools and capabilities required to support the implementation of the Technology Operations Capability (TOC) at National Highways and to provide a national, consistent and efficient Service Management function for National Highways' roadside Operational Technology. TTOC supports the objectives of the Roads Investment Strategy (RIS) to deliver the following: - Improvements to Health and Safety by reducing roadside visits - Best practice Asset Management - Improved service to customers through better availability - Building capability and knowledge within National Highways through the TOC This contract will provide continuation of the TTOC project, delivering support (2nd and 3rd Line) and development of the platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1525b8d2-5bc6-4c64-a6f5-28f82e224062 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2023 |
| Submission deadline | 4 Sep 2023 |
| Future notice date | Not specified |
| Award date | 3 Oct 2023 |
| Contract period | 22 Oct 2023 - 22 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £931,905 |
| Lots value | Not specified |
| Awards value | £514,315 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MOTT MACDONALD GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 13 Nov 2023 at 11:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1525b8d2-5bc6-4c64-a6f5-28f82e224062

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1525b8d2-5bc6-4c64-a6f5-28f82e224062
  13th November 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-17a9a8e4-a0b2-4d99-9ed2-f22e97536691. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-17a9a8e4-a0b2-4d99-9ed2-f22e97536691.json.