---
title: "KMCIT-099 Service Management and User Portal"
ocid: "ocds-b5fd17-17c9f260-afe3-4f1e-a3c9-05aba48a4a9b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-17c9f260-afe3-4f1e-a3c9-05aba48a4a9b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-17c9f260-afe3-4f1e-a3c9-05aba48a4a9b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-17c9f260-afe3-4f1e-a3c9-05aba48a4a9b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KIRKLEES COUNCIL"
published: "2019-04-17"
---

# KMCIT-099 Service Management and User Portal

Buyer: KIRKLEES COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-17c9f260-afe3-4f1e-a3c9-05aba48a4a9b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-17c9f260-afe3-4f1e-a3c9-05aba48a4a9b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-17c9f260-afe3-4f1e-a3c9-05aba48a4a9b.json)

## Summary

The procurement process is for the "KMCIT-099 Service Management and User Portal" project initiated by Kirklees Council, based in Huddersfield, England. The project falls within the IT services industry, specifically focusing on software development and support. The procurement was conducted using an open procedure, with the tender period concluding on 25th March 2019. The total contract value is £75,000, with the contract period commencing on 1st April 2019 and extending to 31st March 2024.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) in the software development sector, particularly those offering service management solutions. Companies that can provide comprehensive support for incident, request, and problem management, as well as training and implementation services, would be well-positioned to compete effectively for the contract with Kirklees Council.

## Notice

To further increase the ability for end users to be able to self-serve and IT professionals and partner agencies to suitably manage Requests, Incidents and Problems and Change Kirklees council are looking for a suitable Service management software and User Portals. Service management Software comprising: Incident management, Request management, Problem Management, Change management, User Portal and Implementation and Training.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/062609f6-6e3c-4b24-91a9-725152cd093a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2019 |
| Submission deadline | 25 Mar 2019 |
| Future notice date | Not specified |
| Award date | 31 Mar 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £114,205 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KIRKLEES COUNCIL |
| Locality | HUDDERSFIELD |
| Post town | Huddersfield |
| Postcode | HD2 1YF |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Kirklees |
| Electoral ward | Dalton |
| Westminster constituency | Huddersfield |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALEMBA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Apr 2019 at 12:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/062609f6-6e3c-4b24-91a9-725152cd093a
- 8 Mar 2019 at 13:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8407cc4c-f3bd-45d0-8504-b84996c3ba44
- 5 Mar 2019 at 13:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/06ff002f-d82f-42f2-8687-dcaea3e49ab9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/062609f6-6e3c-4b24-91a9-725152cd093a
  17th April 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8407cc4c-f3bd-45d0-8504-b84996c3ba44
  8th March 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/06ff002f-d82f-42f2-8687-dcaea3e49ab9
  5th March 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.kirklees.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-17c9f260-afe3-4f1e-a3c9-05aba48a4a9b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-17c9f260-afe3-4f1e-a3c9-05aba48a4a9b.json.