---
title: "Neutral Vendor Recruitment Services - Award Notice"
ocid: "ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2025-05-09"
---

# Neutral Vendor Recruitment Services - Award Notice

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503.json)

## Summary

The Financial Ombudsman Service, located at Exchange Tower, London, initiated a procurement process for recruitment services, classified under CPV code 79600000. This process was conducted using a selective procurement method, specifically as a call-off from a framework agreement. The contract, amounting to £2,500,000, was awarded to Matrix SCM Limited on 11th March 2025. It covers a period from 20th April 2025 to 19th April 2026. The award notice was published on 9th May 2025, marking the completion of the procurement process in the services category.

This tender presents opportunities for large-scale businesses capable of handling recruitment services at significant volumes to establish partnerships within the public sector. Though the procurement suitability does not favour SMEs or VCSEs, enterprises with resources to meet framework agreement requirements can potentially leverage this contract to expand service offerings and build long-term relationships with government entities. Competing successfully requires expertise in recruitment solutions and an ability to meet stringent contractual obligations.

## Notice

Award notice of a contract for recruitment services for 1 year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6b0845b5-432e-4fc7-bac0-74c348634329 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 May 2025 |
| Submission deadline | 11 Mar 2025 |
| Future notice date | Not specified |
| Award date | 11 Mar 2025 |
| Contract period | 19 Apr 2025 - 19 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | Not specified |
| Awards value | £2,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MATRIX SCM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79600000 - Recruitment services

## Release History

- 9 May 2025 at 15:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6b0845b5-432e-4fc7-bac0-74c348634329

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6b0845b5-432e-4fc7-bac0-74c348634329
  9th May 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503.json.