---
title: "PROVISION OF IT SERVICE MANAGEMENT (ITSM)"
ocid: "ocds-b5fd17-1809bed3-ab2d-403e-bd22-091cb6021b28"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1809bed3-ab2d-403e-bd22-091cb6021b28"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1809bed3-ab2d-403e-bd22-091cb6021b28.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1809bed3-ab2d-403e-bd22-091cb6021b28.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2024-04-05"
---

# PROVISION OF IT SERVICE MANAGEMENT (ITSM)

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-1809bed3-ab2d-403e-bd22-091cb6021b28

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## Summary

The Crown Commercial Service has awarded a contract for the provision of IT service management (ITSM) via a reseller to Freshworks Inc. The contract is valued at 211,680 GBP and falls under the main procurement category of services. The procurement method used is selective, with the contract period running from 1st December 2022 to 30th November 2023. The tender deadline was on 27th November 2022. The location for the contract is in London, United Kingdom.

This procurement opportunity for IT service management can create business growth opportunities for companies offering software supply services. Businesses in the IT service management industry, especially those experienced in providing ITSM solutions and services, would be well-suited to compete for this contract. The Crown Commercial Service, acting on behalf of the Cabinet Office, is the buying organisation involved in this procurement process. The contract was awarded on 25th November 2022 and is currently active.

## Notice

PROVISION OF IT SERVICE MANAGEMENT (ITSM) . This will be via a reseller who can also offer PS support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/190f12ad-cc1a-4538-a2c7-2f88d0efb908 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2024 |
| Submission deadline | 27 Nov 2022 |
| Future notice date | Not specified |
| Award date | 25 Nov 2022 |
| Contract period | 1 Dec 2023 - 30 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £211,680 |
| Lots value | Not specified |
| Awards value | £211,680 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 5 Apr 2024 at 07:31 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/190f12ad-cc1a-4538-a2c7-2f88d0efb908
- 5 Mar 2024 at 16:19 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/190f12ad-cc1a-4538-a2c7-2f88d0efb908
- 27 Feb 2024 at 16:09 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/190f12ad-cc1a-4538-a2c7-2f88d0efb908
- 6 Dec 2022 at 15:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/190f12ad-cc1a-4538-a2c7-2f88d0efb908

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/190f12ad-cc1a-4538-a2c7-2f88d0efb908
  5th April 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/99fec1c7-bdfb-43d6-9848-e39028555520
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/05f2a5ac-e4a1-48e4-9eec-86605e118491
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/845bfd20-9b00-43e1-bb72-a4a4837da42a
  Contract Variation
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/650e01e8-caa8-4197-be29-9bd251dff418

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1809bed3-ab2d-403e-bd22-091cb6021b28. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1809bed3-ab2d-403e-bd22-091cb6021b28.json.