---
title: "Unified Communications"
ocid: "ocds-b5fd17-181e2b33-f9ad-4126-91fe-bf176b699cdd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-181e2b33-f9ad-4126-91fe-bf176b699cdd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-181e2b33-f9ad-4126-91fe-bf176b699cdd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-181e2b33-f9ad-4126-91fe-bf176b699cdd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BEDFORD BOROUGH COUNCIL"
published: "2024-02-20"
---

# Unified Communications

Buyer: BEDFORD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-181e2b33-f9ad-4126-91fe-bf176b699cdd

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## Summary

The Bedford Borough Council has awarded a contract for a Unified Communications platform to Insight Direct Ltd. The procurement process was of a selective nature, involving calling off from a framework agreement. The contract value is GBP 468,617.56, with a contract period starting on January 8, 2024, and ending on January 7, 2029. The tender period ended on December 29, 2023. The procurement falls under the services category and is aimed at enabling unified communications channels for improved interactions with residents.

This contract offers an opportunity for businesses, especially those providing telecommunications network services, to engage with Bedford Borough Council. The procurement method chosen, i.e., selective call-off from a framework agreement, indicates a structured and pre-agreed process for service providers. Small and medium-sized enterprises (SMEs) are considered suitable for this opportunity. The contract is in the active status, providing a clear timeline and expectations for potential suppliers to deliver the specified Unified Communications solution.

## Notice

A Unified Communications platform is required for the Council to continue to make and receive external calls which integrates with Microsoft Teams allowing us to unify the communication channels providing accessibility from all approved devices and always ensuring security and integrity. BBC aim to empower end users to access these channels/modes of communication in the most hassle-free way possible, whilst improving the way we interact with residents. A Unified Communications solution will enable the Council to simplify the way we connect and communicate. The Council uses Microsoft Teams for the majority of communications and collaboration therefore the solution should be embedded with this. The solution will also integrate with the Contact Centre Solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f4b4ce80-a8d8-4aae-ad29-35aea40b491f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2024 |
| Submission deadline | 29 Dec 2023 |
| Future notice date | Not specified |
| Award date | 29 Dec 2023 |
| Contract period | 8 Jan 2024 - 7 Jan 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £468,617 |
| Lots value | Not specified |
| Awards value | £468,617 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BEDFORD BOROUGH COUNCIL |
| Locality | BEDFORD |
| Post town | Milton Keynes |
| Postcode | MK42 9AP |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH24 Bedford |
| Local authority | Bedford |
| Electoral ward | Cauldwell |
| Westminster constituency | Bedford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412100 - Telecommunications network

## Release History

- 20 Feb 2024 at 10:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f4b4ce80-a8d8-4aae-ad29-35aea40b491f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f4b4ce80-a8d8-4aae-ad29-35aea40b491f
  20th February 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-181e2b33-f9ad-4126-91fe-bf176b699cdd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-181e2b33-f9ad-4126-91fe-bf176b699cdd.json.