--- title: "PIN: UK_446 - EOL AI Customer Chat Bot" ocid: "ocds-b5fd17-181e6ad7-718f-48da-bf2f-bf174e5895b0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-181e6ad7-718f-48da-bf2f-bf174e5895b0" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-181e6ad7-718f-48da-bf2f-bf174e5895b0.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-181e6ad7-718f-48da-bf2f-bf174e5895b0.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BRITISH COUNCIL" published: "2025-02-07" --- # PIN: UK_446 - EOL AI Customer Chat Bot Buyer: BRITISH COUNCIL Current stage: Tender OCID: ocds-b5fd17-181e6ad7-718f-48da-bf2f-bf174e5895b0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-181e6ad7-718f-48da-bf2f-bf174e5895b0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-181e6ad7-718f-48da-bf2f-bf174e5895b0.json) ## Summary The British Council is inviting tenders for the provision of an AI Customer Chat Bot for its English Online service, under the title "UK_446 - EOL AI Customer Chat Bot". This procurement falls within the industry category of Customer Relation Management software, with an additional focus on sales or marketing software packages. The tender process follows an open procedure and is currently in the "tender" stage. Potential bidders should note the tender submission deadline of 14 March 2025, with the contract expected to commence on 5 May 2025 and conclude by 31 October 2025. The contracting authority's address is 1 Redman Place, Stratford, London, E20 1JQ, United Kingdom, and the procurement is targeted towards SMEs. The scope covers multiple regions including British Overseas Territories and the European Continent, maintaining extensive reach worldwide. The procurement offers substantial opportunities for businesses specialised in AI and customer service technologies to demonstrate their innovative solutions within a high-traffic environment – British Council's English Online platform attracts around 800,000 visitors monthly. This project could provide significant business growth for companies capable of delivering intuitive and multilingual AI chat bots that enhance user experience by supporting varied customer needs, from registration assistance to personalised product suggestions. The project initially spans six months for proof-of-concept delivery, with potential extensions adding up to four years, making it an ideal venture for skilled firms aiming to establish long-term engagement with a prestigious global organization. ## Notice British Council English Online offers personalized language courses to help learners gain confidence and improve their speaking, pronunciation, and vocabulary skills. Our platform provides small group classes and private one-to-one sessions, allowing students to customize their timetable based on their goals and interests. We cater to all proficiency levels, from beginner to advanced. At any point during the student's journey, they may need assistance and guidance for: Getting started and where to go next, how to navigate the site Guidance through the sign up/registration process Answering common questions on services, policies, offers Being able to handle questions in different languages and to respond in that language Product suggestions based on history and user preferences Personalised promotions/discounts Allowing the user to provide feedback and to also include short surveys Current monthly website traffic: ~800,000 visitors The Contract awarded will be originally for a period of 6 month during which the selected supplier will delivery a proof of concept. After this in case of success of this proof of concept the British Council may extend agreement 4 further times with each extension no longer than 1 year each. Additional information: If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/37e5f76d-7016-408b-ab9d-92931c092343 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Feb 2025 | | Submission deadline | 14 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 5 May 2025 - 31 Oct 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BRITISH COUNCIL | | Locality | LONDON | | Post town | East London | | Postcode | E20 1JQ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford Olympic Park | | Westminster constituency | Stratford and Bow | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48445000 - Customer Relation Management software package - 48481000 - Sales or marketing software package ## Release History - 7 Feb 2025 at 15:45 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/37e5f76d-7016-408b-ab9d-92931c092343 - 7 Feb 2025 at 15:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/37e5f76d-7016-408b-ab9d-92931c092343 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/37e5f76d-7016-408b-ab9d-92931c092343 7th February 2025 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/britishcouncil/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/britishcouncil ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-181e6ad7-718f-48da-bf2f-bf174e5895b0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-181e6ad7-718f-48da-bf2f-bf174e5895b0.json.