---
title: "Expert Services Partner Transition"
ocid: "ocds-b5fd17-182346bc-e83b-45d9-bb45-22090b933535"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-182346bc-e83b-45d9-bb45-22090b933535"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-182346bc-e83b-45d9-bb45-22090b933535.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-182346bc-e83b-45d9-bb45-22090b933535.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-05-09"
---

# Expert Services Partner Transition

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-182346bc-e83b-45d9-bb45-22090b933535

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## Summary

The Department for Work and Pensions has awarded a contract for Expert Services Partner Transition. The procurement falls under the services category with a contract value of £3,262,339 in GBP. The procurement method was selective, involving call-off from a framework agreement. The contract period spans from September 30, 2022, to February 29, 2024, and the tender period ended on September 19, 2022. The Department for Work and Pensions is located in Blackpool, England.

This tender provides opportunities for businesses to offer cloud contact centre implementation, transition, configuration, and support services. Small and medium-sized enterprises (SMEs) would be well-suited to compete for this contract. Anana, a supplier involved in this procurement, was successfully awarded the contract. Businesses looking to grow in the IT services sector could leverage this tender to expand their operations and establish partnerships with the Department for Work and Pensions.

## Notice

Provision of cloud contact centre implementation, transition, configuration and enhanced support services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4370559c-5480-4db9-a2ac-ee01a2330338 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 May 2023 |
| Submission deadline | 19 Sep 2022 |
| Future notice date | Not specified |
| Award date | 29 Sep 2022 |
| Contract period | 29 Sep 2022 - 29 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,262,339 |
| Lots value | Not specified |
| Awards value | £3,262,339 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ANANA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 9 May 2023 at 09:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4370559c-5480-4db9-a2ac-ee01a2330338

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4370559c-5480-4db9-a2ac-ee01a2330338
  9th May 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/951972d3-1ddb-49b0-9929-accfe600cb06
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-182346bc-e83b-45d9-bb45-22090b933535. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-182346bc-e83b-45d9-bb45-22090b933535.json.