---
title: "Website Development for The Royal Hospital Chelsea"
ocid: "ocds-b5fd17-182a1630-1a6e-4a24-b3e9-d8cb944cfb11"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-182a1630-1a6e-4a24-b3e9-d8cb944cfb11"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-182a1630-1a6e-4a24-b3e9-d8cb944cfb11.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-182a1630-1a6e-4a24-b3e9-d8cb944cfb11.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL HOSPITAL CHELSEA APPEAL LIMITED"
published: "2023-09-07"
---

# Website Development for The Royal Hospital Chelsea

Buyer: ROYAL HOSPITAL CHELSEA APPEAL LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-182a1630-1a6e-4a24-b3e9-d8cb944cfb11

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## Summary

The Royal Hospital Chelsea Appeal Limited has awarded a contract for Website Development to Big Mallet. The contract has a value of £100,000 GBP and will run from 2023-09-06 to 2026-09-05. The procurement method used was an open procedure (above threshold). The tender period ended on 2023-08-07. The contract covers services related to Internet and intranet software packages, web servers, and web server software development services.

This tender presents an opportunity for businesses in the internet software development sector to compete for service contracts with the Royal Hospital Chelsea Appeal Limited. Businesses that excel in web development, SEO optimisation, and user experience design would be well-suited to compete. The contract aims to create a new website to support the organisation's extended operational scope, including Veterans' Outreach and a new Visitor Centre, and to enhance commercial activities and user experience.

## Notice

The Royal Hospital Chelsea (RHC) provides a permanent home to 300 Chelsea Pensioners (retired Army veterans) within a 66 acre heritage site. The RHC is a registered charity with 56% of our annual expenditure raised from commercial activities and fundraising. We rent out spaces for events and functions, offer guided group tours of the Hospital and grounds, operate three membership schemes, support the full range of fundraising disciplines and encourage retired veterans to spend their later years at the RHC. Due to an ambitious shift in organisational scope, we now require a new website that can support different departments within the organisation to achieve their marketing objectives. Our key purpose remains to provide a home for the Chelsea Pensioners but we are now embarking on a programme of Veterans' Outreach, firstly in London and then expanding across the nation, as well as a new Visitor Centre at the Soane Stable Block (SSB), hoping to attract circa 40k visitors a year, to learn about our rich heritage (as well as casual visitors to a new cafe for secondary spend). We have traditionally only ever supported 300 Chelsea Pensioners and have never opened our site as a heritage attraction before, so these new business ventures mark a sizable shift from our core operations. Our key communications will create greater awareness of positive outcomes and the work of the RHC, a better understanding of the role of the older veteran in modern Britain, cement the ambassadorial role of the Chelsea Pensioners and encourage people to use our services, whether that be visit us, book a venue, become a beneficiary or donate. Our current website is not fit for purpose, to work effectively for our current and new workflows and we require a new site that can increase our current commercial activities, have a better user experience and have the functionality needed for our business to grow. In response to our increased operational scope the communications team have produced a new strategy that incorporates a new website, new marketing resource and new KPIs to ensure our business needs are met, particularly in the digital arena where currently we are stagnant. Both Veterans' Outreach and the Visitor Centre are substantive new ventures for the RHC and as such need the digital infrastructure to support their success. We want to create a website that is optimised for SEO, has a great user experience, is accessible, and has solutions to make the lives of our staff easier behind the scenes with fluid integration with our in-house systems.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9b705c52-e963-42a9-82fe-edcf68227097 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2023 |
| Submission deadline | 7 Aug 2023 |
| Future notice date | Not specified |
| Award date | 5 Sep 2023 |
| Contract period | 5 Sep 2023 - 5 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL HOSPITAL CHELSEA APPEAL LIMITED |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW3 4SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Royal Hospital |
| Westminster constituency | Chelsea and Fulham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BIG MALLET |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48220000 - Internet and intranet software package
- 48825000 - Web servers
- 72212222 - Web server software development services
- 72212224 - Web page editing software development services

## Release History

- 7 Sep 2023 at 14:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9b705c52-e963-42a9-82fe-edcf68227097
- 11 Jul 2023 at 14:06 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/dc3fb82f-ed68-41b5-a248-2fc2c59440d5
- 11 Jul 2023 at 12:55 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/dc3fb82f-ed68-41b5-a248-2fc2c59440d5
- 10 Jul 2023 at 09:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/dc3fb82f-ed68-41b5-a248-2fc2c59440d5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9b705c52-e963-42a9-82fe-edcf68227097
  7th September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/dc3fb82f-ed68-41b5-a248-2fc2c59440d5
  11th July 2023 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e2ca2122-31b3-46ae-bea0-dd1e5fd220ef
  Invitation to Tender document is attached (As bidding documents) Please follow all instructions contained in this document on how to bid for this service.
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8362df19-b47e-420d-8100-f8035ddf3a02
  Invitation to Tender document is attached (As bidding documents) Please follow all instructions contained in this document on how to bid for this service.
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dcf8b3d6-aa5d-4e97-9d35-d831dba799fd
  Invitation to Tender document is attached (As bidding documents) Please follow all instructions contained in this document on how to bid for this service

## Notice URLs

- http://www.chelsea-pensioners.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-182a1630-1a6e-4a24-b3e9-d8cb944cfb11. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-182a1630-1a6e-4a24-b3e9-d8cb944cfb11.json.