---
title: "Case Management System"
ocid: "ocds-b5fd17-18360f1f-5c82-494d-b972-6c3041a8544d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-18360f1f-5c82-494d-b972-6c3041a8544d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-18360f1f-5c82-494d-b972-6c3041a8544d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-18360f1f-5c82-494d-b972-6c3041a8544d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2020-05-01"
---

# Case Management System

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-18360f1f-5c82-494d-b972-6c3041a8544d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-18360f1f-5c82-494d-b972-6c3041a8544d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-18360f1f-5c82-494d-b972-6c3041a8544d.json)

## Summary

The procurement process involves H M Revenue & Customs seeking suppliers for a Case Management System designed to process Freedom of Information Requests and other correspondence. The contract, valued at £306,861, falls under the IT services category (CPV code 72000000) and was awarded through a selective procurement method as part of a framework agreement. The tender period concluded on 3 April 2020, with the contract period running from 19 April 2020 to 18 April 2021. The provision of services is intended for delivery across various locations, including the United Kingdom and British Oversea Territories.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in IT services, particularly those with experience in consulting, software development, and support. Companies capable of meeting the specific requirements for implementing a case management system and managing public sector communications are encouraged to participate, leveraging their expertise to build strategic partnerships within government contracting frameworks.

## Notice

Case Management System for the processing of Freedom of Information Requests - Ministerial Correspondence, Parliamentary Questions and Subject Access Requests

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fac7fc32-2721-4af5-b23f-8bd0f9f59a8d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 May 2020 |
| Submission deadline | 3 Apr 2020 |
| Future notice date | Not specified |
| Award date | 2 Apr 2020 |
| Contract period | 18 Apr 2020 - 18 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £306,861 |
| Lots value | Not specified |
| Awards value | £306,861 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF3 4NT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 May 2020 at 13:44 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fac7fc32-2721-4af5-b23f-8bd0f9f59a8d
- 1 May 2020 at 13:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fac7fc32-2721-4af5-b23f-8bd0f9f59a8d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fac7fc32-2721-4af5-b23f-8bd0f9f59a8d
  1st May 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/94388f65-608b-4198-88ac-67a1bc0042e7
  Call off agreement and schedules
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cf07e617-5746-41af-9a40-ea056cf567fc
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7543ea8b-abd9-4d20-82ff-9cf4d7db57c9
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5c799a13-6c68-4620-85ed-6f638812daf6
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8872944c-c71b-4ca9-b8b0-32c7c7f21039
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/718e7cc9-b2dd-48f6-893a-9a777da432e6

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-18360f1f-5c82-494d-b972-6c3041a8544d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-18360f1f-5c82-494d-b972-6c3041a8544d.json.