---
title: "Microsoft Unified Support Contract"
ocid: "ocds-b5fd17-18574f62-929d-4f55-8f4e-fe0ca0a8c2c1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-18574f62-929d-4f55-8f4e-fe0ca0a8c2c1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-18574f62-929d-4f55-8f4e-fe0ca0a8c2c1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-18574f62-929d-4f55-8f4e-fe0ca0a8c2c1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF WALTHAM FOREST"
published: "2020-02-03"
---

# Microsoft Unified Support Contract

Buyer: LONDON BOROUGH OF WALTHAM FOREST  
Current stage: Award  
OCID: ocds-b5fd17-18574f62-929d-4f55-8f4e-fe0ca0a8c2c1

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## Summary

The London Borough of Waltham Forest has recently concluded a procurement process for the "Microsoft Unified Support Contract", classified under IT services, specifically consulting and support. The tender was conducted using an open procurement method and was awarded on 28th January 2020. The contract, valued at £58,000, spans from 29th February 2020 to 27th January 2021, and the services are to be delivered in London, United Kingdom. The procurement is now in the award stage, having moved past the tender phase, which closed on 27th January 2020.

This contract presents significant opportunities for businesses specialising in IT services, particularly those that offer consulting, software development, and support. Companies that can deliver advanced advisory support and proactive services in a comprehensive manner will be well-suited to compete in future tenders. With the shift towards digital solutions, firms that are adept in cloud service management and can provide robust problem resolution support will find this sector promising for growth and development.

## Notice

Advanced Advisory Support Hours as needed Advisory Services 1 ea Advanced Built-in Proactive Services - Generic Administrative Included Advanced Problem Resolution Hours as needed Problem Resolution Support Included Advanced Service Delivery Management Service Delivery Management 1 ea Modern Service Management - Cloud Success Plan Generic IT Service Management Included On-demand Assessment On-Demand Assessment 1 ea On-Demand Assessment - Setup and Config Service On-Demand Assessment Included On-demand Education On-Demand Education Included Online Support Portal Administrative 20 ea Reactive Enabled Contacts Problem Resolution Support Included Webcasts as needed Webcast

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/476895c9-6ee5-426e-924c-985355f7547f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Feb 2020 |
| Submission deadline | 27 Jan 2020 |
| Future notice date | Not specified |
| Award date | 28 Jan 2020 |
| Contract period | 29 Feb 2020 - 27 Jan 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £58,000 |
| Lots value | Not specified |
| Awards value | £58,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WALTHAM FOREST |
| Locality | WALTHAMSTOW |
| Post town | East London |
| Postcode | E17 4JF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI53 Redbridge and Waltham Forest |
| Local authority | Waltham Forest |
| Electoral ward | Chapel End |
| Westminster constituency | Walthamstow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTWAREONE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Feb 2020 at 15:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/476895c9-6ee5-426e-924c-985355f7547f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/476895c9-6ee5-426e-924c-985355f7547f
  3rd February 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.walthamforest.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-18574f62-929d-4f55-8f4e-fe0ca0a8c2c1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-18574f62-929d-4f55-8f4e-fe0ca0a8c2c1.json.