---
title: "THA Mandatory Tenant Satisfaction Measures Survey - AWARD"
ocid: "ocds-b5fd17-187396c3-5986-4df9-bb2c-8f425db9c64f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-187396c3-5986-4df9-bb2c-8f425db9c64f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-187396c3-5986-4df9-bb2c-8f425db9c64f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-187396c3-5986-4df9-bb2c-8f425db9c64f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "IN-TEND E-TENDERING"
published: "2023-01-11"
---

# THA Mandatory Tenant Satisfaction Measures Survey - AWARD

Buyer: IN-TEND E-TENDERING  
Current stage: Award  
OCID: ocds-b5fd17-187396c3-5986-4df9-bb2c-8f425db9c64f

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## Summary

The Together Housing Association (THA) has awarded a contract for the "THA Mandatory Tenant Satisfaction Measures Survey" to the Leadership Factor Limited. The procurement process was initiated as a tender and has now been completed. The contract involves market research services. The tender period ended on November 21, 2022, with a contract period starting on February 1, 2023, and ending on January 31, 2025. The procurement method used was an open procedure, and the contract is estimated to be worth £60,100.

This opportunity, which focused on customer satisfaction data collection and analysis, is suitable for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Businesses involved in market research services may find this tender particularly relevant for business growth. The collaboration between THA and the Leadership Factor Limited aims to ensure compliance with the conditions set by the Housing Regulator in the UK, offering a valuable opportunity for businesses interested in supporting social housing initiatives and improving tenant satisfaction measures.

## Notice

From January 2023, Together Housing Association (THA) will require the services of an Agency Partner in order to assist us in the administration and running of our Tenant Satisfaction Measures Survey (TSMs), so as to be compliant with the conditions set out by the Housing Regulator. This will involve the collection, analysis and presentation of customer satisfaction data as set out by the Regulator of Social Housing in its submission of 21 September 2022. Details are set out publicly by the Regulator for Social Housing (RSH) at www.gov.uk/rsh

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4aa591a0-8ed6-42c9-8fc6-b682d2c2d7a9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jan 2023 |
| Submission deadline | 21 Nov 2022 |
| Future notice date | Not specified |
| Award date | 22 Dec 2022 |
| Contract period | 1 Feb 2023 - 31 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £60,100 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IN-TEND E-TENDERING |
| Locality | WEST YORKSHIRE |
| Post town | Halifax |
| Postcode | HX1 2EB |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Calderdale |
| Electoral ward | Town |
| Westminster constituency | Halifax |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE LEADERSHIP FACTOR |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 11 Jan 2023 at 11:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4aa591a0-8ed6-42c9-8fc6-b682d2c2d7a9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4aa591a0-8ed6-42c9-8fc6-b682d2c2d7a9
  11th January 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-187396c3-5986-4df9-bb2c-8f425db9c64f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-187396c3-5986-4df9-bb2c-8f425db9c64f.json.