---
title: "IT Service Management Tool"
ocid: "ocds-b5fd17-189b263b-1d32-467b-9e5a-d0fbb875f82a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-189b263b-1d32-467b-9e5a-d0fbb875f82a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-189b263b-1d32-467b-9e5a-d0fbb875f82a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-189b263b-1d32-467b-9e5a-d0fbb875f82a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TRANSPORT POLICE"
published: "2021-07-21"
---

# IT Service Management Tool

Buyer: BRITISH TRANSPORT POLICE  
Current stage: Award  
OCID: ocds-b5fd17-189b263b-1d32-467b-9e5a-d0fbb875f82a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-189b263b-1d32-467b-9e5a-d0fbb875f82a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-189b263b-1d32-467b-9e5a-d0fbb875f82a.json)

## Summary

The British Transport Police has completed a procurement process for an "IT Service Management Tool", classified under the software package and information systems category. The contract was valued at £108,000 and was awarded on 2nd November 2020, following a selective procurement method that involved a call-off from a framework agreement. The contract period commenced on 1st December 2020 and is set to conclude on 30th November 2021. The buying organisation is located at 25 Camden Road, London, NW1 9LN, England.

This tender presents a significant opportunity for businesses involved in IT services and software development, particularly for those that are adept at providing management tools within the public sector. Companies that specialise in software solutions and have experience navigating framework agreements are especially well-suited to compete in similar future tenders issued by the British Transport Police or similar authorities.

## Notice

IT Service Management Tool

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/86dc5081-5819-4296-ad6a-cff5f6f68f9f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2021 |
| Submission deadline | 1 Nov 2020 |
| Future notice date | Not specified |
| Award date | 2 Nov 2020 |
| Contract period | 1 Dec 2020 - 30 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £108,000 |
| Lots value | Not specified |
| Awards value | £108,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TRANSPORT POLICE |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 9LN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Camden Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 Jul 2021 at 13:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/86dc5081-5819-4296-ad6a-cff5f6f68f9f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/86dc5081-5819-4296-ad6a-cff5f6f68f9f
  21st July 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-189b263b-1d32-467b-9e5a-d0fbb875f82a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-189b263b-1d32-467b-9e5a-d0fbb875f82a.json.