--- title: "707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1)" ocid: "ocds-b5fd17-189be234-c595-4acd-9874-5c8921652e29" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-189be234-c595-4acd-9874-5c8921652e29" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-189be234-c595-4acd-9874-5c8921652e29.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-189be234-c595-4acd-9874-5c8921652e29.json" source: "Contracts Finder" current_stage: "Award" buyer: "MINISTRY OF DEFENCE" published: "2023-05-31" --- # 707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1) Buyer: MINISTRY OF DEFENCE Current stage: Award OCID: ocds-b5fd17-189be234-c595-4acd-9874-5c8921652e29 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-189be234-c595-4acd-9874-5c8921652e29) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-189be234-c595-4acd-9874-5c8921652e29.json) ## Summary The Ministry of Defence has awarded a contract for the upgrade and maintenance of the Automatic Call Distribution (ACD) system in the Defence Business Services Joint Casualty and Compassionate Centre (JCCC) to STORACALL VOICE SYSTEMS (2019) LIMITED. The contract is valued at £84,240.64 GBP and the contract period spans from May 1, 2023, to April 30, 2026. The procurement method used was a selective procedure with a restricted process above threshold. The contract was awarded on April 26, 2023, with the award notice published on May 31, 2023. This opportunity in the services category, specifically for upgrading telephone switching equipment, can be attractive to businesses dealing with upgrade services in the telecommunications industry. Being an award contract, the tender signifies the completion stage of the procurement process, indicating that the Ministry of Defence has selected its supplier for the upgrade and maintenance project. Businesses that offer similar services and have the capability for large-scale projects could find this tender from the Ministry of Defence a viable avenue for business growth and development. ## Notice This is a requirement to upgrade the Automatic Call Distribution (ACD) system and its maintenance support in the Defence Business Services (DBS) Joint Casualty and Compassionate Centre (JCCC). This contract provides JCCC with upgraded equipment and maintenance cover until Defence Digital's ACD equipment meets JCCC's requirements. The current ACD system that supports the operational capability of the DBS JCCC is now 16 years old and operating on obsolescent hardware with no resilience for its call recording function. The requirement to upgrade/replace the existing ACD solution will reduce the current risk to operations and allow the continued delivery of an essential DBS business critical service. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a932678e-04c8-4eba-b3a1-1886606d0bcc | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Other - SC1A (Edn 10/22) - MOD Terms and Conditions For Less Complex Requirements | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 31 May 2023 | | Submission deadline | 19 Apr 2023 | | Future notice date | Not specified | | Award date | 25 Apr 2023 | | Contract period | 30 Apr 2023 - 30 Apr 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £84,240 | | Lots value | Not specified | | Awards value | £84,240 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MINISTRY OF DEFENCE | | Locality | GLOUCESTER | | Post town | Gloucester | | Postcode | GL3 1HW | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK73 Gloucestershire CC | | Local authority | Tewkesbury | | Electoral ward | Innsworth | | Westminster constituency | Tewkesbury | | Delivery location | TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | STORACALL VOICE SYSTEMS (2019 | ## CPV Codes ### Divisions - 50 - Repair and maintenance services ### Codes - 50334120 - Upgrade services of telephone switching equipment ## Release History - 31 May 2023 at 16:36 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a932678e-04c8-4eba-b3a1-1886606d0bcc - 31 May 2023 at 15:58 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a932678e-04c8-4eba-b3a1-1886606d0bcc - 31 May 2023 at 15:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a932678e-04c8-4eba-b3a1-1886606d0bcc ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a932678e-04c8-4eba-b3a1-1886606d0bcc 31st May 2023 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b59c14d7-b43e-418d-b916-99118aa96481 707165451 - SCHEDULE OF REQUIREMENTS Redacted.pdf - https://www.contractsfinder.service.gov.uk/Notice/Attachment/79b39aa3-2ce0-41c0-82b7-ba01e8dda27c 707165451 Contract Document with correct Sch of Req - Redacted.pdf - https://www.contractsfinder.service.gov.uk/Notice/Attachment/a793939d-690c-43d4-bc33-8c31e3e61ecc 707165451 signed SC1A Purchase Order Redacted.pdf - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b69bbcf3-2fcb-4eb0-bc62-e66334ccdf38 707165451 Actual Procurement Timescales redacted.pdf ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-189be234-c595-4acd-9874-5c8921652e29. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-189be234-c595-4acd-9874-5c8921652e29.json.