--- title: "Transitional Guidance - Support Helpline" ocid: "ocds-b5fd17-18ac7fe1-c10f-4929-9770-4349fc2a564d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-18ac7fe1-c10f-4929-9770-4349fc2a564d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-18ac7fe1-c10f-4929-9770-4349fc2a564d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-18ac7fe1-c10f-4929-9770-4349fc2a564d.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS ENGLAND" published: "2021-11-22" --- # Transitional Guidance - Support Helpline Buyer: NHS ENGLAND Current stage: Tender OCID: ocds-b5fd17-18ac7fe1-c10f-4929-9770-4349fc2a564d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-18ac7fe1-c10f-4929-9770-4349fc2a564d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-18ac7fe1-c10f-4929-9770-4349fc2a564d.json) ## Summary The NHS England is seeking a supplier for the "Transitional Guidance - Support Helpline" project, aimed at providing a dedicated helpline with telephonic and email support for prototype dental practices, commissioners, and patients. The contract, valued at £110,000, falls under the health services category and is to be delivered between December 7, 2021, and June 30, 2022. The tender period ends on December 6, 2021. This procurement process is a limited method based on competitive quotation and is currently in the tender stage, having been published on November 22, 2021. This opportunity allows businesses, especially small and medium-sized enterprises (SMEs) and voluntary community sector enterprises (VCSEs), to engage in the health services sector by providing vital support during a significant transition for dental practices. Companies with expertise in customer service, healthcare support, or technical communication will find this an ideal tender to showcase their capabilities and contribute to smoother practices and patient transitions within the NHS framework. ## Notice The Authority is looking for a Supplier for the provision of a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners, and patients. Background Information: The Department of Health and Social Care (DHSC) announced on 14 October 2021 that the National Health Service (Dental Services) (Prototype Agreements) 2015 regulations will fall on 31 March 2022. There are currently 99 high street dental practices and 3 community dental services that are operating under these regulations. These contracts will by default revert to their underlying General Dental Service (GDS) contract and Personal dental service (PDS) agreement contractual terms and conditions. Many of these contracts have operated within the prototype programme longer than they have operated within the UDA system. As a consequence of a changed way of working NHS England and NHS Improvement (NHSE/I) recognises that prototype practices, practice staff, patients and commissioners will need support across the transition period as practices prepare to revert to their underlying GDS/PDS agreements. In order to reduce practice burden and ensure smooth transition for patients, commissioners and contractors NHSE/I are seeking to mobilise a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners and patients from December 2021 - 30 June 2022. Essential Skills Deliverables: Bidders will need to demonstrate their skills, experiences, and ability to deliver the specification and value for money through a quality element of the scoring and bid evaluation process. Deliverables: Mobilise and deliver a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners, and patients from December 2021 - 30 June 2022 Please apply here: https://health-family.force.com/s/Welcome ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/86a009ff-bbd3-49ae-9947-d01c7d771730 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Competitive quotation (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Nov 2021 | | Submission deadline | 6 Dec 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 7 Dec 2021 - 30 Jun 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £110,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ENGLAND | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS2 7PD | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 22 Nov 2021 at 14:48 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/86a009ff-bbd3-49ae-9947-d01c7d771730 - 22 Nov 2021 at 14:19 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/18d6de0e-d31f-47aa-8bdb-cfba0b137ceb ## Documents - https://www.contractsfinder.service.gov.uk/Notice/86a009ff-bbd3-49ae-9947-d01c7d771730 22nd November 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/18d6de0e-d31f-47aa-8bdb-cfba0b137ceb 22nd November 2021 - Opportunity notice on Contracts Finder ## Notice URLs - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-18ac7fe1-c10f-4929-9770-4349fc2a564d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-18ac7fe1-c10f-4929-9770-4349fc2a564d.json.