---
title: "Helpdesk System"
ocid: "ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST"
published: "2025-05-16"
---

# Helpdesk System

Buyer: NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf

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## Summary

Nottingham University Hospitals NHS Trust has successfully completed the procurement process for a Helpdesk System under the industry category of Computer-related professional services. The contract was awarded to Freshworks Technologies UK Limited following a selective procurement method, specifically a call-off from the G-Cloud 14 Framework. This award, valued at £30,420, was completed on 31st March 2025, with the service contract period ranging from 1st April 2025 to 31st March 2026. The location specified for the delivery of this contract is Nottingham, UK, postal code NG5 1PB. The procurement process is now in the award stage and was initiated to enhance customer support and ensure continued operation of the hospital's helpdesk system.

This contract presents substantial growth opportunities for businesses specialising in system and support services, particularly those providing comprehensive helpdesk solutions. The Trust’s requirements focus on enhancing productivity, team collaboration, and customer visibility, which are key areas where innovative technology and IT service companies can excel. Companies that are classified as SMEs are well-suited to compete in similar tenders, given the procurement method's suitability criteria. The contract underscores the demand for specialized IT service solutions in public health institutions, offering a valuable platform for business expansion and building long-term public sector relationships.

## Notice

Nottingham University Hospitals NHS Trust (the Trust) requires an ongoing, expert Helpdesk System to ensure continued operation and to enhance the customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. In the event of a failure, the Helpdesk System could become inoperable, which would significantly increase the risk of the hospital staff not being able to access the system. To prevent such scenarios and ensure the continued functionality of the helpdesk system, the Trust has entered into a 12-month service agreement with Freshworks Inc via the G-Cloud 14 Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fcfe369b-a8bf-44b6-afd9-a54868358f20 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2025 |
| Submission deadline | 3 Mar 2025 |
| Future notice date | Not specified |
| Award date | 30 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,420 |
| Lots value | Not specified |
| Awards value | £30,420 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG5 1PB |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Sherwood |
| Westminster constituency | Nottingham East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services
- 72590000 - Computer-related professional services

## Release History

- 16 May 2025 at 17:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fcfe369b-a8bf-44b6-afd9-a54868358f20

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fcfe369b-a8bf-44b6-afd9-a54868358f20
  16th May 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf.json.