---
title: "FutureLets new WebX Phone System"
ocid: "ocds-b5fd17-18c093fe-a289-439f-8784-db562210cfbe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-18c093fe-a289-439f-8784-db562210cfbe"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-18c093fe-a289-439f-8784-db562210cfbe.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-18c093fe-a289-439f-8784-db562210cfbe.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY UNIVERSITY"
published: "2024-02-17"
---

# FutureLets new WebX Phone System

Buyer: COVENTRY UNIVERSITY  
Current stage: Award  
OCID: ocds-b5fd17-18c093fe-a289-439f-8784-db562210cfbe

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-18c093fe-a289-439f-8784-db562210cfbe)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-18c093fe-a289-439f-8784-db562210cfbe.json)

## Summary

A recent public procurement contract has been awarded by Coventry University for the project titled "FutureLets new WebX Phone System". The procurement process was completed through a direct procurement method with a single tender action that falls below the threshold. The contract, valued at 71,280 GBP, is aimed at implementing a new phone system to replace the old Cisco system, enhancing operational efficiency and customer service. The contract was awarded to ITG Ltd, with a contract period running from March 1, 2023, to March 1, 2026. The project is within the services category, catering to locations in Coventry, England.

This tender presents an opportunity for businesses in the software package and information systems sector, specifically those offering phone system solutions. Companies with expertise in setting up phone lines, reporting systems, call centre infrastructure, and voicemail services are well-suited to compete for this contract. The procurement stage has advanced to the award phase, opening doors for vendors to participate in similar future opportunities in the higher education sector. Businesses focusing on technology solutions for educational institutions can leverage this contract to expand their market presence and enhance their portfolio.

## Notice

This system will replace the old Cisco phone system and will work alongside the university system. It will enable us to set up additional phone lines, linked to reporting systems, recordings, call centre set up and provide sophisticated voicemailing options that will enable to run the business efficiently, meeting customer expectations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/da45096c-e8e4-4fd4-a2d1-14cd15542b23 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2024 |
| Submission deadline | 28 Feb 2023 |
| Future notice date | Not specified |
| Award date | 1 Mar 2023 |
| Contract period | 1 Mar 2023 - 1 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £71,280 |
| Lots value | Not specified |
| Awards value | £71,280 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY UNIVERSITY |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5FB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ITG |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Feb 2024 at 18:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/da45096c-e8e4-4fd4-a2d1-14cd15542b23

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/da45096c-e8e4-4fd4-a2d1-14cd15542b23
  17th February 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-18c093fe-a289-439f-8784-db562210cfbe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-18c093fe-a289-439f-8784-db562210cfbe.json.