---
title: "Contact Centre Services"
ocid: "ocds-b5fd17-19021357-a96f-42a4-9731-caf00b92ebc9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-19021357-a96f-42a4-9731-caf00b92ebc9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-19021357-a96f-42a4-9731-caf00b92ebc9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-19021357-a96f-42a4-9731-caf00b92ebc9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS LIMITED"
published: "2022-03-31"
---

# Contact Centre Services

Buyer: NATIONAL HIGHWAYS LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-19021357-a96f-42a4-9731-caf00b92ebc9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-19021357-a96f-42a4-9731-caf00b92ebc9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-19021357-a96f-42a4-9731-caf00b92ebc9.json)

## Summary

The procurement process involves National Highways Limited as the buying organisation, which is seeking to contract for "Contact Centre Services" under the G Cloud 12 framework. This contract falls within the industry category of highways consultancy services, specifically located in England. The tender process, initiated on 31st March 2022, has completed the award phase, with the awarded contract valued at £825,456. The contract period is set to run from 1st April 2022 to 31st March 2023, with the tender period having ended on 26th January 2022.

This tender presents significant opportunities for businesses looking to expand in the services sector, particularly those specialising in telephony contact centre solutions. Small and medium-sized enterprises (SMEs) would be well-positioned to compete, given the procurement's suitability criteria favouring such businesses. Companies with expertise in providing customer service solutions tailored for highways or transportation-related sectors may find this contract particularly aligned with their capabilities, enabling growth through partnerships with a prominent public sector entity.

## Notice

Telephony Contact Centre Additional information: Name of Framework G Cloud 12

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c702b232-ec9b-492f-9ecb-5f5aee0e4be9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - G Cloud Selection |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2022 |
| Submission deadline | 26 Jan 2022 |
| Future notice date | Not specified |
| Award date | 27 Jan 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £825,456 |
| Lots value | Not specified |
| Awards value | £825,456 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS LIMITED |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOEHN |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311210 - Highways consultancy services

## Release History

- 31 Mar 2022 at 20:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c702b232-ec9b-492f-9ecb-5f5aee0e4be9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c702b232-ec9b-492f-9ecb-5f5aee0e4be9
  31st March 2022 - Awarded contract notice on Contracts Finder
- https://www.nhepims.co.uk/integrated/data/contract/4311/details
  epims link

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-19021357-a96f-42a4-9731-caf00b92ebc9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-19021357-a96f-42a4-9731-caf00b92ebc9.json.