---
title: "Sitel- Contact Centre DHSC"
ocid: "ocds-b5fd17-19178a90-1de6-4510-b6af-a871e83bef67"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-19178a90-1de6-4510-b6af-a871e83bef67"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-19178a90-1de6-4510-b6af-a871e83bef67.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-19178a90-1de6-4510-b6af-a871e83bef67.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2020-07-24"
---

# Sitel- Contact Centre DHSC

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-b5fd17-19178a90-1de6-4510-b6af-a871e83bef67

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-19178a90-1de6-4510-b6af-a871e83bef67.json)

## Summary

The procurement process for the 'Sitel- Contact Centre DHSC' involves the Department of Health and Social Care, located in Liverpool, England. The contract, classified under the services category, specifically revolves around call centre operations. The procurement stage is currently at the Award phase, with the award date noted as 17th May 2020. The contract was valued at £84,228,011.06 and commenced on 18th May 2020, concluding on 23rd August 2020. The initial tender period ended on 15th May 2020, with the procurement method applied being a direct award.

This tender represents a significant opportunity for businesses within the call centre sector, particularly for small and medium-sized enterprises (SMEs) that may provide innovative solutions and competitive services. Companies specialising in customer service, IT support, or telecommunications could find suitable avenues for growth through this contract, given its substantial funding and the potential for further collaboration with the Department of Health and Social Care.

## Notice

Contact Centre - DHSC

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7645e3ef-ce16-4cae-8932-1eb6521a50cb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jul 2020 |
| Submission deadline | 15 May 2020 |
| Future notice date | Not specified |
| Award date | 16 May 2020 |
| Contract period | 17 May 2020 - 23 Aug 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £84,228,011 |
| Lots value | Not specified |
| Awards value | £84,228,011 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SITEL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 24 Jul 2020 at 14:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7645e3ef-ce16-4cae-8932-1eb6521a50cb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7645e3ef-ce16-4cae-8932-1eb6521a50cb
  24th July 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d94846d1-7a17-4307-8548-40f55fbebf98

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-19178a90-1de6-4510-b6af-a871e83bef67. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-19178a90-1de6-4510-b6af-a871e83bef67.json.