---
title: "Automated Switchboard & Voicemail Services Renewal"
ocid: "ocds-b5fd17-191c5081-b0e3-40c4-af00-b0f0a7eab097"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-191c5081-b0e3-40c4-af00-b0f0a7eab097"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-191c5081-b0e3-40c4-af00-b0f0a7eab097.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-191c5081-b0e3-40c4-af00-b0f0a7eab097.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YORK AND NORTH YORKSHIRE COMBINED AUTHORITY ACTING ON BEHALF OF ITSELF AND THE CHIEF CONSTABLE OF NORTH YORKSHIRE POLICE"
published: "2025-10-13"
---

# Automated Switchboard & Voicemail Services Renewal

Buyer: YORK AND NORTH YORKSHIRE COMBINED AUTHORITY ACTING ON BEHALF OF ITSELF AND THE CHIEF CONSTABLE OF NORTH YORKSHIRE POLICE  
Current stage: Award  
OCID: ocds-b5fd17-191c5081-b0e3-40c4-af00-b0f0a7eab097

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-191c5081-b0e3-40c4-af00-b0f0a7eab097)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-191c5081-b0e3-40c4-af00-b0f0a7eab097.json)

## Summary

The York and North Yorkshire Combined Authority, acting on behalf of itself and the Chief Constable of North Yorkshire Police, has completed the procurement process for the renewal of Automated Switchboard & Voicemail Services. The contract, awarded under the CPV category of Software Package and Information Systems, was procured through a direct method via single tender action below the threshold. The procurement process culminated in the Award stage on 13th October 2025, with the contract set to start on 5th December 2025 and conclude on 4th December 2026. The procurement is located in Northallerton, England, with the delivery postal code DL6 1BF.

This procurement provides a significant opportunity for technology providers, particularly those offering software and information system solutions, to engage with public sector agencies like the police. However, as the contract was awarded through a single tender action, opportunities for external suppliers were limited in this instance. Businesses specialising in integrated switchboard and voicemail systems, especially those familiar with the needs of police services, would be well-suited to pursue similar opportunities in the future. The contract value is £36,450, which represents a substantial economic opportunity for suppliers equipped to deliver within this sector. While this tender is complete, staying informed about potential changes or expansions in this area could offer future business growth prospects.

## Notice

To cover the next 12 months whilst decisions on pending changes within the organisation are being planned. NYP already acquire this product from Netcall, which is integrated in BAU.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/84035a1b-cd40-4efe-a10c-ebf54bf9865b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2025 |
| Submission deadline | 27 Jul 2025 |
| Future notice date | Not specified |
| Award date | 27 Jul 2025 |
| Contract period | 5 Dec 2025 - 4 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £36,450 |
| Lots value | Not specified |
| Awards value | £36,450 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORK AND NORTH YORKSHIRE COMBINED AUTHORITY ACTING ON BEHALF OF ITSELF AND THE CHIEF CONSTABLE OF NORTH YORKSHIRE POLICE |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL6 1BF |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Northallerton South |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 Oct 2025 at 13:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/84035a1b-cd40-4efe-a10c-ebf54bf9865b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/84035a1b-cd40-4efe-a10c-ebf54bf9865b
  13th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-191c5081-b0e3-40c4-af00-b0f0a7eab097. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-191c5081-b0e3-40c4-af00-b0f0a7eab097.json.