---
title: "Occupational Health Services and Employee Assistance Programme (EAP)"
ocid: "ocds-b5fd17-192c5e2f-a152-4688-8af7-a8e5407d10bc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-192c5e2f-a152-4688-8af7-a8e5407d10bc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-192c5e2f-a152-4688-8af7-a8e5407d10bc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-192c5e2f-a152-4688-8af7-a8e5407d10bc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TORBAY COUNCIL"
published: "2024-11-08"
---

# Occupational Health Services and Employee Assistance Programme (EAP)

Buyer: TORBAY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-192c5e2f-a152-4688-8af7-a8e5407d10bc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-192c5e2f-a152-4688-8af7-a8e5407d10bc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-192c5e2f-a152-4688-8af7-a8e5407d10bc.json)

## Summary

Torbay Council has awarded a contract for Occupational Health Services and an Employee Assistance Programme (EAP) to Heales Medical Ltd, with the services commencing on 1st February 2021 and set to conclude on 31st January 2025. This procurement falls under the Health and Social Work Services category and is tailored for the region of South West, United Kingdom. The tender process was completed using a selective procurement method through competitive dialogue, specifically a Further Competition Calling-Off from the ESPO Framework 985. The services, benefiting the Council's directly employed staff and other associated bodies, are valued at £280,000 GBP and include pre-employment screening, medical referrals, health surveillance, and face-to-face counselling. The award notice was published on 8th November 2024.

This tender presents significant opportunities for businesses involved in health services, particularly those offering comprehensive occupational health solutions. Companies specialising in employee wellness, medical assessments, and health counselling could greatly benefit from engaging in such competitive dialogues and framework agreements. Furthermore, small and medium-sized enterprises (SMEs) can find viability in this market, given the suitability criteria include allowances for SME participation. This contract highlights the importance of reliable service provision and illustrates the potential for service providers to expand their clientele via public sector engagements.

## Notice

This procurement is for Occupational Health Services for Torbay Council and is being undertaken as a Further Competition, Calling-Off from the ESPO Framework 985 - Occupational Health Services (utilising Lot 1 - General Occupational Health Services). This service is required for the Authority's directly employed staff, wholly owned companies (including South West Infrastructure Services Company Limited (SWISCo)) and also customers of the Authority such as Schools, Academies, and other third party organisations who purchase Human Resources (HR) services from the Authority, through a Service Level Agreement. The role of the Occupational Health Service provider will be to provide advice, support and recommendations on a range of Occupational Health Services to management and staff. These services will include pre-employment screening, medical referrals, capability/ill health retirement assessments and the provision of health surveillance. 2. In accordance with Clause 33 (Variation) of the Call-Off Terms relating to ESPO Framework 985 - Occupational Health Services (utilising Lot 1 - General Occupational Health Services); from 01 April 2021 the Contract will include provision of (Complete) Employee Assistance Programme (EAP) services up to 31 January 2023; That these services will be in accordance with the agreed Torbay Council Specification of requirements for EAP services and the services included within ESPO Framework 985 - Occupational Health Services (utilising Lot 1 - General Occupational Health Services); The contract for EAP services is with Heales Health Services Ltd, although the Authority accepts that the entire EAP services will be provided by their partner provider: Health Assured; That all Contract management for the required EAP services and resolution of any issues which may arise from provision of these services, will be the entire responsibility of Heales Health Services Ltd; Provision of face to face counselling.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/524988eb-4d8d-41c4-b6fb-bbe2620b92b4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Nov 2024 |
| Submission deadline | 16 Dec 2020 |
| Future notice date | Not specified |
| Award date | 16 Dec 2020 |
| Contract period | 1 Feb 2021 - 31 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £280,000 |
| Lots value | Not specified |
| Awards value | £280,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALES MEDICAL |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 8 Nov 2024 at 08:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/524988eb-4d8d-41c4-b6fb-bbe2620b92b4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/524988eb-4d8d-41c4-b6fb-bbe2620b92b4
  8th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-192c5e2f-a152-4688-8af7-a8e5407d10bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-192c5e2f-a152-4688-8af7-a8e5407d10bc.json.