---
title: "Identify innovative techniques to improve capability and make a step change in how incidents are managed"
ocid: "ocds-b5fd17-193b1907-0777-436c-8df5-190eac8a5436"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-193b1907-0777-436c-8df5-190eac8a5436"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-193b1907-0777-436c-8df5-190eac8a5436.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-193b1907-0777-436c-8df5-190eac8a5436.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2018-08-09"
---

# Identify innovative techniques to improve capability and make a step change in how incidents are managed

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-193b1907-0777-436c-8df5-190eac8a5436

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## Summary

The procurement process involves Highways England, which has issued a tender titled "Identify innovative techniques to improve capability and make a step change in how incidents are managed." This project, classified under research and development services, is focused on enhancing incident management on strategic roads and the key route network in London, United Kingdom. The contract is valued at £607,891 and is awarded through a selective procurement method, specifically a call-off from a framework agreement. The contract period commenced on 7th August 2018 and will conclude on 31st May 2021, following the tender period's end date on 5th July 2018.

This tender presents significant growth opportunities for businesses involved in research, development, and consultancy services related to incident management. Companies with expertise in human factors, customer insight, and operational policy development would particularly benefit from competing for this contract. Engaging with Highways England in this project can help businesses expand their footprint in a critical sector, whilst contributing to the advancement of national standards in incident management operations.

## Notice

Highways England's Incident Management Requirements Team is part of the Customer and Operations Requirements Group and is responsible for developing, setting and embedding national standards and requirements in the area of incident management. The proposed project aims to provide Highways England with specialist technical research and development resource in human factors, customer insight and operational incident management policy requirements and practice to explore and develop processes, tools and recommendations. This aim is to identify innovative techniques to enhance and improve current capability and make a step change in how incidents are managed on the strategic roads network and key route network.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/774e3040-9313-4aff-88c7-9027891765ff |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2018 |
| Submission deadline | 5 Jul 2018 |
| Future notice date | Not specified |
| Award date | 8 Aug 2018 |
| Contract period | 6 Aug 2018 - 31 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £607,891 |
| Lots value | Not specified |
| Awards value | £607,891 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATKINS/CH2M |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 9 Aug 2018 at 09:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/774e3040-9313-4aff-88c7-9027891765ff

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/774e3040-9313-4aff-88c7-9027891765ff
  9th August 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0ea480f1-6b51-4b71-aa15-2986cfc4333c
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-193b1907-0777-436c-8df5-190eac8a5436. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-193b1907-0777-436c-8df5-190eac8a5436.json.