---
title: "GSS23862 - RM6277- Customer Service Advisor"
ocid: "ocds-b5fd17-1940f33a-a846-4a41-9129-18167e335f3a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1940f33a-a846-4a41-9129-18167e335f3a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1940f33a-a846-4a41-9129-18167e335f3a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1940f33a-a846-4a41-9129-18167e335f3a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2023-11-30"
---

# GSS23862 - RM6277- Customer Service Advisor

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-1940f33a-a846-4a41-9129-18167e335f3a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1940f33a-a846-4a41-9129-18167e335f3a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1940f33a-a846-4a41-9129-18167e335f3a.json)

## Summary

The UK Shared Business Services Ltd (UK SBS) has awarded a contract for a Customer Service Advisor. The procurement method was selective, involving a call-off from a framework agreement. The contract value is £36,144.20 GBP, with a contract period from November 10, 2023, to October 8, 2024. The buying organisation, UK Shared Business Services Limited, is located in SWINDON, England. The award notice was published on November 30, 2023, and the tender period ended on October 6, 2023.

This contract presents an opportunity for SMEs and VCSEs interested in supplying personnel services. Businesses well-suited to compete would include organisations offering temporary staffing solutions, especially those capable of meeting the requirements for customer service advisors. The contract period allows for a year-long engagement, providing stability for the successful supplier. Potential bidders should consider the specific details outlined in the award notice to determine their alignment with the contract's scope and deliverables.

## Notice

***Please note this is an award notice, not a call for competition*** UK Shared Business Services Ltd (UK SBS) have a requirement to bring in a Customer Service Advisor. This has been source via direct award against CCS RM6277 Non Clinical Temporary Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1eaeb9aa-0f65-4917-b11a-5b257af08bf9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Nov 2023 |
| Submission deadline | 6 Oct 2023 |
| Future notice date | Not specified |
| Award date | 10 Nov 2023 |
| Contract period | 10 Nov 2023 - 8 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £36,144 |
| Lots value | Not specified |
| Awards value | £36,144 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HAYS SPECIALIST RECRUITMENT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 30 Nov 2023 at 10:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1eaeb9aa-0f65-4917-b11a-5b257af08bf9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1eaeb9aa-0f65-4917-b11a-5b257af08bf9
  30th November 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f09fef93-00e0-487b-b1c3-5c6618dd810d

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1940f33a-a846-4a41-9129-18167e335f3a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1940f33a-a846-4a41-9129-18167e335f3a.json.