---
title: "Contact Centre Technology Services"
ocid: "ocds-b5fd17-194ad046-56a8-4d51-93a2-cab4fef5f7fb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-194ad046-56a8-4d51-93a2-cab4fef5f7fb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-194ad046-56a8-4d51-93a2-cab4fef5f7fb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-194ad046-56a8-4d51-93a2-cab4fef5f7fb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2021-03-18"
---

# Contact Centre Technology Services

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-194ad046-56a8-4d51-93a2-cab4fef5f7fb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-194ad046-56a8-4d51-93a2-cab4fef5f7fb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-194ad046-56a8-4d51-93a2-cab4fef5f7fb.json)

## Summary

The Department for Education is conducting a procurement process for "Contact Centre Technology Services," which falls under the telecommunications systems category. This contract, valued at £1,268,672, was awarded on 21 January 2021, with the contract period running until 20 January 2026. The full range of services required will be delivered across various locations, including the United Kingdom and British Overseas Territories. The procurement method utilised was selective, involving a call-off from a framework agreement.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs), to engage in the growing field of contact centre technology. Companies that specialise in telecommunications systems, IT services, or digital customer service solutions would be well-positioned to compete. The breadth of the contract and its extended duration also offers a chance for sustained business growth and collaboration within the sector.

## Notice

The services within this contract provide the Department with a full omni channel Contact Centre Platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d945eebf-909e-4263-b8f0-de3ea4e3eae0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2021 |
| Submission deadline | 16 Sep 2020 |
| Future notice date | Not specified |
| Award date | 21 Jan 2021 |
| Contract period | 21 Jan 2021 - 20 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,268,672 |
| Lots value | Not specified |
| Awards value | £1,268,672 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATOS IT SERVICES |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 18 Mar 2021 at 11:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d945eebf-909e-4263-b8f0-de3ea4e3eae0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d945eebf-909e-4263-b8f0-de3ea4e3eae0
  18th March 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8aacf5c5-4d55-46e6-b7a1-7b28d80dd4f4
  n/a

## Notice URLs

- http://www.gov.uk/dfe

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-194ad046-56a8-4d51-93a2-cab4fef5f7fb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-194ad046-56a8-4d51-93a2-cab4fef5f7fb.json.