---
title: "GLD Service Desk Tool"
ocid: "ocds-b5fd17-195c9b6a-429a-4190-b040-9a7115fc57e6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-195c9b6a-429a-4190-b040-9a7115fc57e6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-195c9b6a-429a-4190-b040-9a7115fc57e6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-195c9b6a-429a-4190-b040-9a7115fc57e6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CPS"
published: "2017-09-29"
---

# GLD Service Desk Tool

Buyer: CPS  
Current stage: Award  
OCID: ocds-b5fd17-195c9b6a-429a-4190-b040-9a7115fc57e6

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## Summary

The Government Legal Department (GLD), part of the Crown Prosecution Service (CPS), has awarded a contract for the GLD Service Desk Tool, aimed at renewing IT service desk facilities under the G-Cloud 9 Framework Agreement. This project falls under the industry category of helpdesk and support services, with a total contract value of £197,414 and a contract period from 30th July 2017 to 29th July 2019. The procurement method used was selective, specifically a restricted procedure, with the tender period concluding on 21st July 2017. The delivery location for the services is London, with a specific postal code of WC2B 4TS.

This tender presents an excellent opportunity for businesses specialising in IT service management, particularly those with experience in cloud software solutions. With the procurement being open to small and medium-sized enterprises (SMEs), it encourages competitive participation from firms that can offer innovative and efficient service desk mechanisms. Organisations that provide helpdesk support services and have the capability to deliver under the constraints of a public sector framework would be well-positioned to compete effectively for similar future contracts.

## Notice

The Government Legal Department (GLD) awarded a contract to a supplier to renew IT service desk facilities under the G-Cloud 9 Framework Agreement (RM1557ix). Lot 2 - Cloud Software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/28104dd5-49c5-4da7-aa63-8a71957b3943 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2017 |
| Submission deadline | 21 Jul 2017 |
| Future notice date | Not specified |
| Award date | 27 Jul 2017 |
| Contract period | 29 Jul 2017 - 29 Jul 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £197,414 |
| Lots value | Not specified |
| Awards value | £197,414 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CPS |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC2B 4TS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 29 Sep 2017 at 14:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/28104dd5-49c5-4da7-aa63-8a71957b3943

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/28104dd5-49c5-4da7-aa63-8a71957b3943
  29th September 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-195c9b6a-429a-4190-b040-9a7115fc57e6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-195c9b6a-429a-4190-b040-9a7115fc57e6.json.