---
title: "HR Case & Call Management (CCM) System"
ocid: "ocds-b5fd17-1960d7c1-48f8-4453-b8e2-4b592664ad38"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1960d7c1-48f8-4453-b8e2-4b592664ad38"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1960d7c1-48f8-4453-b8e2-4b592664ad38.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1960d7c1-48f8-4453-b8e2-4b592664ad38.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL"
published: "2022-12-15"
---

# HR Case & Call Management (CCM) System

Buyer: CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1960d7c1-48f8-4453-b8e2-4b592664ad38

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## Summary

The City of Bradford Metropolitan District Council has awarded a contract for an HR Case & Call Management System. The procurement involved an open procedure with a contract value of £300,000. The contract duration is initially for three years with possible extensions. The system is intended to support a new HR Adviser team and encompass case activity and a knowledge portal. The procurement stage was an award, and the contract period runs from December 1, 2022, to November 30, 2025.

Businesses providing software package and information systems or IT services would find opportunities in this tender. Small and medium-sized enterprises (SMEs) with experience in delivering cloud-based solutions could compete effectively. The awarded supplier is Adviserplus Business Solutions Limited. The City of Bradford Metropolitan District Council based in Yorkshire and the Humber is the contracting authority for this tender, offering growth potential in the services sector in the United Kingdom.

## Notice

City of Bradford Metropolitan District Council (the Council) is seeking to appoint a suitably experienced and qualified Provider (the Provider) to deliver a Case Management System (CMS) to the specification described in this tender. The Council wishes to procure a cloud based electronic CMS that will have the functionality and flexibility of user access and storage to support a new HR Adviser team of 10 professionals; case activity across a headcount of 15,000 employees and a knowledge portal that can store all the Council's HR policies and procedures, offer unlimited access from all employees and have the flexibility to be continuously updated. The proposed contract will be for an initial duration of three (3) years with a possible two (2) twelve (12) month extensions. The Council reserves the right to amend the scope of the support requirement for the extension period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2abc3b5d-0aba-40b2-9846-963c0c70f1f6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Dec 2022 |
| Submission deadline | 28 Jul 2022 |
| Future notice date | Not specified |
| Award date | 15 Dec 2022 |
| Contract period | 31 Mar 2022 - 30 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £295,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD1 1HX |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | City |
| Westminster constituency | Bradford West |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ADVISERPLUS BUSINESS SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Dec 2022 at 17:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2abc3b5d-0aba-40b2-9846-963c0c70f1f6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2abc3b5d-0aba-40b2-9846-963c0c70f1f6
  15th December 2022 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=47619&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103277
  User / Company

## Notice URLs

- https://www.bradford.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1960d7c1-48f8-4453-b8e2-4b592664ad38. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1960d7c1-48f8-4453-b8e2-4b592664ad38.json.