---
title: "Passenger Satisfaction Research - Travel Survey 2017/18 (with an option to SYPTE to extend for 2018/19)"
ocid: "ocds-b5fd17-1961158c-5b66-45a5-9882-e4b1391a3ec0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1961158c-5b66-45a5-9882-e4b1391a3ec0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1961158c-5b66-45a5-9882-e4b1391a3ec0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1961158c-5b66-45a5-9882-e4b1391a3ec0.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE"
published: "2017-01-30"
---

# Passenger Satisfaction Research - Travel Survey 2017/18 (with an option to SYPTE to extend for 2018/19)

Buyer: SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE  
Current stage: Tender  
OCID: ocds-b5fd17-1961158c-5b66-45a5-9882-e4b1391a3ec0

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## Summary

The South Yorkshire Passenger Transport Executive is seeking a provider for the "Passenger Satisfaction Research - Travel Survey 2017/18," which may extend through 2018/19. This procurement falls within the services category, specifically focusing on survey services, and is located in Sheffield, England. Currently in the active tender stage, the closing date for submissions is set for 17 February 2017. The contract is valued at £80,000, with a minimum contract value of £45,000, and it follows an open procurement method to encourage broad participation.

This tender presents an excellent opportunity for businesses specialising in survey and research services, particularly those with experience in customer satisfaction and data collection methodologies. Companies that can demonstrate an understanding of public transport services and the ability to engage with diverse customer profiles will be well-positioned to compete. The ongoing nature of the survey, which seeks to assess public perception and satisfaction, allows suitable providers to play a significant role in shaping transport services in South Yorkshire while potentially expanding their service offerings.

## Notice

South Yorkshire Passenger Transport Executive is seeking to appoint a suitably experienced provider of the above Services The Travel Survey is the organisations core piece of strategic research across South Yorkshire, covering the 4 Local Authorities and all modes of transport. This is a self-completion household postal questionnaire (with online option) undertaken in 2 waves during May and November. The results evidence and inform key business decisions, budget setting and business planning. The scope is wide reaching and captures intelligence on the perceptions, experiences and satisfaction of the public of South Yorkshire for transport operations, services, information provision and ticketing. As well as customer profiling/characteristics of infrequent/non and users of public transport and net promoter score. First carried out in November 2005, the year on year activity enables assessment of change and monitoring of impact on the customer offer and measures impact of marketing/brand campaigns. Additional information: Full Tender documentation is available at www.sypte.co.uk/contracts

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7e52de8c-7147-402f-b102-5c0f1633b7f2 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2017 |
| Submission deadline | 17 Feb 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2BQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 30 Jan 2017 at 16:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7e52de8c-7147-402f-b102-5c0f1633b7f2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7e52de8c-7147-402f-b102-5c0f1633b7f2
  30th January 2017 - Opportunity notice on Contracts Finder

## Provenance

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