---
title: "GB-St Helens: Provision of Tenant Satisfaction Measure Surveys & Other Customer Feedback"
ocid: "ocds-b5fd17-196f4143-7e72-4f3d-8959-6adfbb3685c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-196f4143-7e72-4f3d-8959-6adfbb3685c0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-196f4143-7e72-4f3d-8959-6adfbb3685c0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-196f4143-7e72-4f3d-8959-6adfbb3685c0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TORUS62LTD"
published: "2025-04-29"
---

# GB-St Helens: Provision of Tenant Satisfaction Measure Surveys & Other Customer Feedback

Buyer: TORUS62LTD  
Current stage: Award  
OCID: ocds-b5fd17-196f4143-7e72-4f3d-8959-6adfbb3685c0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-196f4143-7e72-4f3d-8959-6adfbb3685c0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-196f4143-7e72-4f3d-8959-6adfbb3685c0.json)

## Summary

The procurement process managed by Torus62 Ltd aimed at acquiring tenant satisfaction measure surveys and other customer feedback services has reached its award stage. The contract, with a value of £57,000, has been awarded to Acuity Research & Practice Ltd, a large-scale supplier, and will run from 1st May 2025 to 30th April 2027. The procurement was classified under customer survey services, focusing on the goods category, with activities taking place in the North West region of the United Kingdom. Although the procurement method is not specified, the tender period closed on 2nd April 2025, and the award was made active on the same day. This contracting process has been marked complete as of 29th April 2025.

This tender presents significant opportunities for businesses specialising in customer survey services, particularly those capable of delivering large-scale operations over a prolonged contract period. While Torus62 Ltd has chosen a large-scale supplier, this contract highlights the potential for companies in the North West region that can provide comprehensive tenant satisfaction and customer feedback solutions. Though the procurement did not specify suitability for SMEs or voluntary, community, and social enterprise organisations, businesses operating in these domains, equipped with the necessary capacity and resources, might still find valuable prospects in similar future opportunities. Engaging in these projects can not only enhance their portfolio but also establish a robust presence in the public sector market.

## Notice

Provision of Tenant Satisfaction Measure Surveys & Other Customer Feedback

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ee6ebf0d-3822-401c-bb62-df4c8d11ff64 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2025 |
| Submission deadline | 1 Apr 2025 |
| Future notice date | Not specified |
| Award date | 1 Apr 2025 |
| Contract period | 30 Apr 2025 - 30 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £57,000 |
| Lots value | Not specified |
| Awards value | £57,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORUS62LTD |
| Locality | ST HELENS |
| Post town | Warrington |
| Postcode | WA9 1LD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | St. Helens |
| Electoral ward | Peasley Cross & Fingerpost |
| Westminster constituency | St Helens South and Whiston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 29 Apr 2025 at 15:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ee6ebf0d-3822-401c-bb62-df4c8d11ff64

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ee6ebf0d-3822-401c-bb62-df4c8d11ff64
  29th April 2025 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=945694309
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-196f4143-7e72-4f3d-8959-6adfbb3685c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-196f4143-7e72-4f3d-8959-6adfbb3685c0.json.