--- title: "Independent Support Service for Witnesses, Referrers and Members of the Public" ocid: "ocds-b5fd17-19741ae7-aeae-40e3-be47-c8805eebcbdc" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-19741ae7-aeae-40e3-be47-c8805eebcbdc" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-19741ae7-aeae-40e3-be47-c8805eebcbdc.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-19741ae7-aeae-40e3-be47-c8805eebcbdc.json" source: "Contracts Finder" current_stage: "Award" buyer: "NURSING AND MIDWIFERY COUNCIL" published: "2026-01-27" --- # Independent Support Service for Witnesses, Referrers and Members of the Public Buyer: NURSING AND MIDWIFERY COUNCIL Current stage: Award OCID: ocds-b5fd17-19741ae7-aeae-40e3-be47-c8805eebcbdc [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-19741ae7-aeae-40e3-be47-c8805eebcbdc) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-19741ae7-aeae-40e3-be47-c8805eebcbdc.json) ## Summary The Nursing and Midwifery Council (NMC), based in London, has completed the procurement process for the "Independent Support Service for Witnesses, Referrers and Members of the Public" project. This contract falls under the CPV classification of helpdesk and support services. The awarded contract is valued at £143,878 and was initially published on 12 July 2022. The procurement used an open procedure and was targeted below the threshold, allowing broad participation. The contract period began on 1 January 2023 and will continue until 10 April 2026, catering to the United Kingdom. The procurement stage as of the latest update is the Award stage, with the award finalised and published on 10 January 2023. This tender presents lucrative opportunities for SMEs specialising in support services, particularly those that can offer scalable and round-the-clock telephone support. Businesses in the service industry, adept at delivering person-centred and trauma-informed care, would find this project aligns well with their expertise. The successful bidder, Victim Support, a small to medium-sized enterprise, exemplifies the type of organisation well-suited to meet the contract's challenges and requirements. The open procurement method encourages transparency and provides potential for sector growth and increased market participation for suitable service providers. ## Notice As part of the Nursing and Midwifery Council (NMC) person-centred approach, and in line with our Fitness to Practise (FtP) strategy, we are committed to providing support to people going through the fitness to practise process. Fitness to practise proceedings can be difficult, stressful and intimidating for witnesses, referrers and members of the public. There is a risk of secondary harm for people reliving their experience as part of an investigation or hearing. We need to be mindful of trauma informed engagement with people we engage with. The NMC require an accessible telephone support line where people, who raise concerns about people on our register, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients. Suppliers interested in participating in this procurement exercise are requested to express an interest in this via the Atamis e-Sourcing portal https://nmcprocurementportal.force.com/s/Welcome, where the tender will be published (Project Name: Independent Support Service for Witnesses, Referrers and Members of the Public, Project reference: C1041). ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/02d13278-69e0-4a00-bd44-6c4c3d7ccd85 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Jan 2026 | | Submission deadline | 4 Aug 2022 | | Future notice date | Not specified | | Award date | 1 Jan 2023 | | Contract period | 1 Jan 2023 - 10 Apr 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £144,000 | | Lots value | Not specified | | Awards value | £143,878 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NURSING AND MIDWIFERY COUNCIL | | Locality | LONDON | | Post town | West London | | Postcode | W1B 1PZ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Marylebone | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | VICTIM SUPPORT | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72253000 - Helpdesk and support services ## Release History - 27 Jan 2026 at 11:20 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/02d13278-69e0-4a00-bd44-6c4c3d7ccd85 - 10 Jan 2023 at 11:56 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/02d13278-69e0-4a00-bd44-6c4c3d7ccd85 - 10 Jan 2023 at 11:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/02d13278-69e0-4a00-bd44-6c4c3d7ccd85 - 13 Jul 2022 at 13:52 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/82fcffe5-ef1b-4676-8975-291fab529821 - 12 Jul 2022 at 17:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/82fcffe5-ef1b-4676-8975-291fab529821 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/02d13278-69e0-4a00-bd44-6c4c3d7ccd85 27th January 2026 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/82fcffe5-ef1b-4676-8975-291fab529821 13th July 2022 - Opportunity notice on Contracts Finder ## Notice URLs - https://nmcprocurementportal.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-19741ae7-aeae-40e3-be47-c8805eebcbdc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-19741ae7-aeae-40e3-be47-c8805eebcbdc.json.