---
title: "Contact Centre Technology Maintenance & Support"
ocid: "ocds-b5fd17-19ad8800-1d9b-4aa8-91ca-d04dc8ae15b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-19ad8800-1d9b-4aa8-91ca-d04dc8ae15b4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-19ad8800-1d9b-4aa8-91ca-d04dc8ae15b4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-19ad8800-1d9b-4aa8-91ca-d04dc8ae15b4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HM LAND REGISTRY"
published: "2024-08-13"
---

# Contact Centre Technology Maintenance & Support

Buyer: HM LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-19ad8800-1d9b-4aa8-91ca-d04dc8ae15b4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-19ad8800-1d9b-4aa8-91ca-d04dc8ae15b4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-19ad8800-1d9b-4aa8-91ca-d04dc8ae15b4.json)

## Summary

The procurement process for the "Contact Centre Technology Maintenance & Support" contract was handled by HM Land Registry in the United Kingdom. This contract, classified under the industry category of "Computer support and consultancy services" (CPV code 72600000), involved the maintenance and support of contact centre systems. It was completed using a selective procurement method through a call-off from a CCS Framework RM6100 Technology Services 3, Lot 3a Operational Services - End User Services. Key dates include the tender period end date on 21st June 2024 and the contract duration from 14th October 2024 to 13th October 2026. The award was published on 13th August 2024.

This tender presents significant opportunities for businesses in the IT services sector, particularly those specialising in contact centre systems maintenance and support. The contract, valued at approximately GBP 1,489,000, would suit medium to large-sized enterprises capable of delivering comprehensive operational services. With HM Land Registry as a buyer, businesses can establish a strong relationship with a reputable government entity, potentially leading to future contracts. Small and medium-sized enterprises (SMEs) accredited under the framework agreement would also find this tender beneficial for expanding their portfolio and improving market credibility.

## Notice

Maintenance and support of Contact Centre Systems. Route to market CCS Framework RM6100 Technology Services 3, Lot 3a Operational Services - End User Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c267587f-93cd-4a79-9c22-f7d698a9ecfa |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2024 |
| Submission deadline | 21 Jun 2024 |
| Future notice date | Not specified |
| Award date | 1 Aug 2024 |
| Contract period | 13 Oct 2024 - 13 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,489,000 |
| Lots value | Not specified |
| Awards value | £992,731 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM LAND REGISTRY |
| Locality | CROYDON |
| Post town | Central London |
| Postcode | WC2A 3PH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72600000 - Computer support and consultancy services

## Release History

- 13 Aug 2024 at 08:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c267587f-93cd-4a79-9c22-f7d698a9ecfa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c267587f-93cd-4a79-9c22-f7d698a9ecfa
  13th August 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-19ad8800-1d9b-4aa8-91ca-d04dc8ae15b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-19ad8800-1d9b-4aa8-91ca-d04dc8ae15b4.json.