--- title: "Citrix Environment Support" ocid: "ocds-b5fd17-19c47655-699e-4fe3-871e-b02549733c2d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-19c47655-699e-4fe3-871e-b02549733c2d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-19c47655-699e-4fe3-871e-b02549733c2d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-19c47655-699e-4fe3-871e-b02549733c2d.json" source: "Contracts Finder" current_stage: "Award" buyer: "THE NATIONAL ARCHIVES" published: "2020-01-14" --- # Citrix Environment Support Buyer: THE NATIONAL ARCHIVES Current stage: Award OCID: ocds-b5fd17-19c47655-699e-4fe3-871e-b02549733c2d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-19c47655-699e-4fe3-871e-b02549733c2d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-19c47655-699e-4fe3-871e-b02549733c2d.json) ## Summary The National Archives is seeking bids for the "Citrix Environment Support" contract, which includes comprehensive support services for a range of Citrix products over a 14-month period. The contract is classified under IT services and involves an open procurement method, specifically an open procedure below threshold. Key dates include the end of the tender period on 10 January 2020 and the contract start date on 21 January 2020, with a completion date set for 31 March 2021. The contract delivery will take place at the specified address in Richmond upon Thames, England. This opportunity can significantly enhance business growth for small and medium-sized enterprises (SMEs) and voluntary community and social enterprises (VCSEs) that specialise in IT services, support, and consultancy. Companies with expertise in Citrix technologies, help desk services, and remote support will find this tender particularly suited to their offerings. The competitive nature of the industry highlights the potential for businesses to expand their client base and establish ongoing contractual relationships with public sector organisations. ## Notice 14 Months Citrix Environment Support Essential includes: * 300 XenMobile Suite, 1 x Citrix Netscaler, 1 x Citrix Netscaler AAA, 300 x Citrix XenApp & Xendesktop * Unlimited telephone help desk/senior consultants to support each incident * Unlimited remote access / dial in diagnostic * Escalation through to Citrix via supplier held support contracts. * Mon-Fri 09:00am to 17:30pm * Duration 21.01.2020 - 31.03.2021 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/99c5f1bb-71b9-4621-b916-835cc8e2a7ad | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Jan 2020 | | Submission deadline | 10 Jan 2020 | | Future notice date | Not specified | | Award date | 14 Jan 2020 | | Contract period | 21 Jan 2020 - 31 Mar 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £11,550 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE NATIONAL ARCHIVES | | Locality | RICHMOND UPON THAMES | | Post town | Twickenham | | Postcode | TW9 4DU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI75 Hounslow and Richmond upon Thames | | Local authority | Richmond upon Thames | | Electoral ward | Kew | | Westminster constituency | Richmond Park | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CETUS SOLUTIONS | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 72 - IT services: consulting, software development, Internet and support ### Codes - 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 14 Jan 2020 at 15:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/99c5f1bb-71b9-4621-b916-835cc8e2a7ad - 10 Jan 2020 at 13:07 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e8a95cc2-f638-48d3-befc-3c12e97cd850 - 10 Jan 2020 at 10:36 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e8a95cc2-f638-48d3-befc-3c12e97cd850 - 2 Jan 2020 at 11:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e8a95cc2-f638-48d3-befc-3c12e97cd850 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/99c5f1bb-71b9-4621-b916-835cc8e2a7ad 14th January 2020 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/e8a95cc2-f638-48d3-befc-3c12e97cd850 10th January 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/abe698a8-fd89-49a8-8c51-c36a0f7514bb ITT - https://www.contractsfinder.service.gov.uk/Notice/Attachment/69667c91-5080-4ba6-8c6f-a03ad2d2036d - https://www.contractsfinder.service.gov.uk/Notice/Attachment/582551a2-3270-4a35-b02b-ef3e364c17c3 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-19c47655-699e-4fe3-871e-b02549733c2d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-19c47655-699e-4fe3-871e-b02549733c2d.json.