---
title: "Provision of professional services for audio within the Contact centre"
ocid: "ocds-b5fd17-19c9441f-ef0b-4205-9f64-d49dbcf89669"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-19c9441f-ef0b-4205-9f64-d49dbcf89669"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-19c9441f-ef0b-4205-9f64-d49dbcf89669.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-19c9441f-ef0b-4205-9f64-d49dbcf89669.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "CORNWALL COUNCIL"
published: "2024-10-15"
---

# Provision of professional services for audio within the Contact centre

Buyer: CORNWALL COUNCIL  
Current stage: Planning  
OCID: ocds-b5fd17-19c9441f-ef0b-4205-9f64-d49dbcf89669

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-19c9441f-ef0b-4205-9f64-d49dbcf89669)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-19c9441f-ef0b-4205-9f64-d49dbcf89669.json)

## Summary

```html

Cornwall Council is in the planning stages of procuring professional audio services for their contact centre. The procurement effort, titled "Provision of professional services for audio within the Contact centre," falls under the Data and Voice Media industry category. The contract, valued at £22,500, involves providing audio and media support specifically for routing customer calls to the correct agents. The engagement will conclude by 27th December 2024, with services to be delivered within the United Kingdom.

This tender presents a valuable opportunity for businesses offering specialised audio and media services to expand their portfolio by working with a reputable public authority. Although the procurement is not specifically geared towards SMEs or VCSEs, companies experienced in the delivery of professional audio solutions for contact centres will find this project aligns well with their expertise and capabilities. Engaging in this tender could facilitate long-term business growth and strengthen industry presence.

```

## Notice

Provision of audio and media support Additional information: For use of audio in routing customer calls to correct agents

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c6cf8bb6-8514-4811-bb64-81fefd5b3c6e |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Oct 2024 |
| Submission deadline | Not specified |
| Future notice date | 27 Dec 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £22,500 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CORNWALL COUNCIL |
| Locality | TRURO |
| Post town | Truro |
| Postcode | TR1 3AY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK3 Cornwall and Isles of Scilly |
| ITL 3 | TLK30 Cornwall and Isles of Scilly |
| Local authority | Cornwall |
| Electoral ward | Truro Boscawen & Redannick |
| Westminster constituency | Truro and Falmouth |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32583000 - Data and voice media

## Release History

- 15 Oct 2024 at 13:01 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/c6cf8bb6-8514-4811-bb64-81fefd5b3c6e
- 27 Sep 2024 at 14:33 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/c799ea4f-c0c0-4c92-8984-e057344f14d0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c6cf8bb6-8514-4811-bb64-81fefd5b3c6e
  15th October 2024 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c799ea4f-c0c0-4c92-8984-e057344f14d0
  27th September 2024 - Early engagement notice on Contracts Finder

## Notice URLs

- http://www.cornwall.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-19c9441f-ef0b-4205-9f64-d49dbcf89669. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-19c9441f-ef0b-4205-9f64-d49dbcf89669.json.