---
title: "Provision of UK Customer Satisfaction Index Report - Extension"
ocid: "ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DRIVER & VEHICLE LICENSING AGENCY"
published: "2022-05-24"
---

# Provision of UK Customer Satisfaction Index Report - Extension

Buyer: DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d

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## Summary

The contract titled "Provision of UK Customer Satisfaction Index Report - Extension" was awarded by the Driver & Vehicle Licensing Agency (DVLA), located in Swansea, Wales. This procurement falls under the industry category of research and development services and related consultancy services. The contract was originally established under a direct procurement method as a single tender action, with a minimum value of £8,300 and a total value of £16,600. The extension to the contract was confirmed on 2 August 2021 and will run until 1 August 2023, following a tender period that ended on 30 June 2021.

This opportunity is particularly suited for businesses specialising in research and development services, especially those with expertise in customer satisfaction analytics. Small and medium enterprises (SMEs) may find this contract advantageous, as the procurement process has been designed to encourage their participation. Competitors should prepare to demonstrate their capabilities in executing research-based consultancy projects that cater to customer satisfaction metrics.

## Notice

Option to extend on Contract PS/21/01 (1+1+1) First option taken up extending the contract to 1 Aug 2023 Additional information: Extension of Contract PS/21/01

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bdbbc7ee-5d32-4629-9e93-5881745f075d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2022 |
| Submission deadline | 30 Jun 2021 |
| Future notice date | Not specified |
| Award date | 1 Aug 2021 |
| Contract period | 1 Aug 2021 - 1 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £16,600 |
| Lots value | Not specified |
| Awards value | £16,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSTITUTE OF CUSTOMER SERVICE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 24 May 2022 at 12:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bdbbc7ee-5d32-4629-9e93-5881745f075d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bdbbc7ee-5d32-4629-9e93-5881745f075d
  24th May 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7474801c-9888-4ef1-8287-201294ae8ad6
  Option to Extend taken up
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/11d9f654-4daf-46d1-989d-770d2350104a
  Previous award notice

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d.json.