---
title: "IT Service Management System (Cloud Hosted)"
ocid: "ocds-b5fd17-1a04ea16-500f-4e3c-9689-5e3483a074d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a04ea16-500f-4e3c-9689-5e3483a074d3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1a04ea16-500f-4e3c-9689-5e3483a074d3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1a04ea16-500f-4e3c-9689-5e3483a074d3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAMBRIDGESHIRE COUNTY COUNCIL"
published: "2021-07-19"
---

# IT Service Management System (Cloud Hosted)

Buyer: CAMBRIDGESHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1a04ea16-500f-4e3c-9689-5e3483a074d3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a04ea16-500f-4e3c-9689-5e3483a074d3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1a04ea16-500f-4e3c-9689-5e3483a074d3.json)

## Summary

The procurement process is led by Cambridgeshire County Council for the IT Service Management System (Cloud Hosted), awarded on 29th June 2021. This contract falls within the software package and information systems category, with a total value of £177,826.70. The award was made following a tender that closed on 28th June 2021, with the contract set to run from 30th June 2021 to 29th June 2023. The delivery addresses for this procurement are located in the United Kingdom, and the procurement method used is classified as not applicable.

This tender offers a significant growth opportunity for businesses specialising in IT service management, particularly those with capabilities in cloud-hosted solutions. Companies that design, develop, or provide support for software systems would be well-suited to compete in similar future tenders. This contract, having been awarded in partnership with Peterborough City Council, highlights the collaborative approach in local government procurements, which may present additional opportunities for innovation and services in the public sector.

## Notice

Cloud Hosted IT Service Desk Solution Licence and Support joint award with Peterborough City Council awarded via G-Cloud 12 Lot 2: Cloud software Peterborough City Council where the procurement lead with the final contract costs spit CCC 60% PCC 40% Values shown here are for CCC

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6bc44aac-cc95-49ab-b381-03b56701090e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jul 2021 |
| Submission deadline | 28 Jun 2021 |
| Future notice date | Not specified |
| Award date | 28 Jun 2021 |
| Contract period | 29 Jun 2021 - 29 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £177,826 |
| Lots value | Not specified |
| Awards value | £177,826 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGESHIRE COUNTY COUNCIL |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB3 0AP |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Cambridge |
| Electoral ward | Castle |
| Westminster constituency | Cambridge |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL SERVICE MANAGEMENT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Jul 2021 at 16:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6bc44aac-cc95-49ab-b381-03b56701090e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6bc44aac-cc95-49ab-b381-03b56701090e
  19th July 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://procontract.due-north.com/Login

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a04ea16-500f-4e3c-9689-5e3483a074d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1a04ea16-500f-4e3c-9689-5e3483a074d3.json.