--- title: "IT Managed Services Pre Market Engagement" ocid: "ocds-b5fd17-1a0cdafd-1648-4a36-b9f8-31d444b9a23b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a0cdafd-1648-4a36-b9f8-31d444b9a23b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1a0cdafd-1648-4a36-b9f8-31d444b9a23b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1a0cdafd-1648-4a36-b9f8-31d444b9a23b.json" source: "Contracts Finder" current_stage: "Planning" buyer: "COMMONWEALTH SECRETARIAT" published: "2024-05-20" --- # IT Managed Services Pre Market Engagement Buyer: COMMONWEALTH SECRETARIAT Current stage: Planning OCID: ocds-b5fd17-1a0cdafd-1648-4a36-b9f8-31d444b9a23b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a0cdafd-1648-4a36-b9f8-31d444b9a23b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1a0cdafd-1648-4a36-b9f8-31d444b9a23b.json) ## Summary The Commonwealth Secretariat, an intergovernmental organisation, has initiated a tender titled "IT Managed Services Pre Market Engagement" in the information technology services category. The procurement process is at the planning stage, with an engagement end date set for August 20, 2024. The services will involve managing IT infrastructure such as Microsoft Office 365, Azure, VoIP telephony, and more. The Secretariat seeks experienced providers for this project, which will be tendered later in the year. This tender by the Commonwealth Secretariat for IT Managed Services provides an opportunity for qualified firms to offer consultancy and support services. Businesses in the technology sector, particularly those with expertise in managing Microsoft technologies, networking equipment, and virtualised systems, are well-suited to compete. The procurement opportunity presents a chance for companies to collaborate with an international organisation and contribute to the delivery of essential IT services supporting the Secretariat's operations. ## Notice ** THIS NOTICE IS FOR PRE-MARKET ENGAGEMENT PURPOSES ONLY ** The Commonwealth Secretariat (Secretariat)is an intergovernmental organisation whose mission is to support member governments, and partner with the broader Commonwealth family and others, to improve the well-being of all Commonwealth citizens and to advance their shared interests globally. The Secretariat are inviting suitably qualified and experienced providers to express their interest in an IT Managed Service project that will be tendered later this year. The aim of the service includes: The Secretariat relies heavily on the use of Information Technology for the delivery of its services, and the ICT Data and Analytics section is charged with the role of ensuring that the existing office and associated systems are fully functional at all times, thereby contributing to staff productivity and improving the quality of the Secretariat's output. The Secretariat now seeks a competent firm to provide managed consultancy and ticket resolution services. The services will be required on an ad hoc basis and primarily when the ICT team is short-staffed, does not have the requisite skills to implement specific work packages, or as part of ongoing projects. 1. Infrastructure to be covered o Microsoft Office 365 o Microsoft Azure o VoIP telephony o Microsoft Dynamics o Manage Engine o Intune MDM o SOPHOS, CISCO, and HP Networking equipment o Hyper V virtualised equipment and SANs 2. Specialists Service Details and Working Arrangements o 3rd line support to be provided by certified engineers through email, telephone, and Instant Messaging for the infrastructure services to be agreed upon. The supplier should charge per person per hour. o Onsite Support: 1st, 2nd, and 3rd line support to be provided when necessary for the infrastructure housed at Marlborough and Commonwealth House. The supplier should charge per person per hour. o Skills Transfer: The supplier will conduct a skills transfer exercise for staff of the Secretariat on premises at Marlborough House as requested. 3 Team Capability Tier 1/ 1st Line Tier 2/2nd Line Tier 3/3rd Line Performance Analysis No Yes Yes Security No No Yes Support and Operations Yes Yes No Service Delivery Yes Yes Yes Software Development Yes Yes Yes Testing and Auditing No Yes ... Additional information: Following completion of this pre-market engagement exercise, the ITT for IT managed services will be published on the Secretariat's e-procurement portal (In Tend). The ITT will provide more information on how to apply for the tender opportunity. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5541a498-653c-4efa-b696-6608a009a5c2 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 20 May 2024 | | Submission deadline | Not specified | | Future notice date | 20 Aug 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | COMMONWEALTH SECRETARIAT | | Locality | LONDON | | Post town | South West London | | Postcode | SW1Y 5HX | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLI London | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72222300 - Information technology services ## Release History - 20 May 2024 at 11:48 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/5541a498-653c-4efa-b696-6608a009a5c2 - 20 May 2024 at 11:40 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/5541a498-653c-4efa-b696-6608a009a5c2 - 20 May 2024 at 11:29 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/5541a498-653c-4efa-b696-6608a009a5c2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/5541a498-653c-4efa-b696-6608a009a5c2 20th May 2024 - Early engagement notice on Contracts Finder - https://in-tendhost.co.uk/thecommonwealth/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a0cdafd-1648-4a36-b9f8-31d444b9a23b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1a0cdafd-1648-4a36-b9f8-31d444b9a23b.json.