---
title: "BT Smart Messaging 25/26"
ocid: "ocds-b5fd17-1a4fb60d-79a7-43bd-8a40-1164cf6dcc50"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a4fb60d-79a7-43bd-8a40-1164cf6dcc50"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1a4fb60d-79a7-43bd-8a40-1164cf6dcc50.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1a4fb60d-79a7-43bd-8a40-1164cf6dcc50.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST"
published: "2025-06-02"
---

# BT Smart Messaging 25/26

Buyer: NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-1a4fb60d-79a7-43bd-8a40-1164cf6dcc50

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## Summary

This procurement process involves the Norfolk and Norwich University Hospitals NHS Foundation Trust, which has engaged in a selective procurement method through a call-off from a framework agreement for the "BT Smart Messaging 25/26" project. This initiative falls under the Enhanced Messaging Service (EMS) category. The procurement aims at delivering a Smart Messaging platform designed for multiple channels such as SMS, voice, email, and Rich Communications Services. The location for delivery spans various regions including the United Kingdom, Europe, and others, with the service starting from 21st April 2025 and lasting until 20th April 2027. The contract value is set at £75,715.20, and the award status has been marked active as of 28th April 2025.

Opportunities for business growth stem from the specialised requirement for enhanced messaging services. Businesses with expertise in managing web-based multi-channel communication platforms and the ability to develop APIs for automation and integration will find this project particularly aligned with their capabilities. Large-scale companies, rather than SMEs or VCSEs, are better positioned to compete due to the scale and complexity associated with fulfilling the comprehensive messaging requirements outlined. This contract opens doors for businesses to expand their technological offerings, leveraging the chance to serve a significant NHS Trust.

## Notice

The Smart Messaging platform, complete with its suite of applications and APIs, is designed to help organisations fulfil their messaging requirements across multiple channels, such as SMS, voice, email and Rich Communications Services, "RCS". It is a web-based tool that simultaneously supports the composition and management of outbound and inbound campaigns. Organisations will be able to build contact databases, personalise messages, schedule campaigns and manage opt-in and opt-out lists to ensure regulatory compliance. The platform also provides a comprehensive set of APIs to enable development, migration and automation of existing and new services, enabled across multiple channels.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5a943aa3-cc00-47ca-a7b9-c21b5f909b0b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jun 2025 |
| Submission deadline | 20 Apr 2025 |
| Future notice date | Not specified |
| Award date | 27 Apr 2025 |
| Contract period | 20 Apr 2025 - 20 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,715 |
| Lots value | Not specified |
| Awards value | £75,715 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR4 7UY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH53 Breckland and South Norfolk |
| Local authority | South Norfolk |
| Electoral ward | Cringleford |
| Westminster constituency | South Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS PUBLIC |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64212200 - Enhanced Messaging Service (EMS) services

## Release History

- 2 Jun 2025 at 10:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5a943aa3-cc00-47ca-a7b9-c21b5f909b0b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5a943aa3-cc00-47ca-a7b9-c21b5f909b0b
  2nd June 2025 - Awarded contract notice on Contracts Finder

## Provenance

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