---
title: "Employee Experience - EX Engagement, EX Lifecycle, ETX - NPS"
ocid: "ocds-b5fd17-1a7c6c10-f2ef-4340-94a6-7947821e5bea"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a7c6c10-f2ef-4340-94a6-7947821e5bea"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1a7c6c10-f2ef-4340-94a6-7947821e5bea.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1a7c6c10-f2ef-4340-94a6-7947821e5bea.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2024-01-08"
---

# Employee Experience - EX Engagement, EX Lifecycle, ETX - NPS

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-1a7c6c10-f2ef-4340-94a6-7947821e5bea

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a7c6c10-f2ef-4340-94a6-7947821e5bea)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1a7c6c10-f2ef-4340-94a6-7947821e5bea.json)

## Summary

The HM Revenue & Customs (HMRC) has awarded a contract for the project titled "Employee Experience - EX Engagement, EX Lifecycle, ETX - NPS" to Qualtrics LLC. The procurement method used was selective, involving a call-off from a framework agreement. The total contract value is £482,473.64 GBP, with the contract period running from 18th December 2023 to 17th December 2024. The tender was for services related to employee surveys with real-time results, and it was located in London, England, with the tender deadline set for 4th December 2023.

This tender award by HMRC to Qualtrics LLC presents opportunities for businesses specializing in database and operating software packages. SMEs may find this opportunity particularly suitable. Businesses interested in providing employee survey services should monitor similar tenders from HMRC and consider frameworks for future procurement opportunities within the service industry category.

## Notice

HMRC need to to carry out employee surveys in 'real time', meaning that surveys can be drafted and published quickly, and results will be accessible as they arrive.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bbcd94e7-81a4-46d2-a387-0edeac3d11af |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jan 2024 |
| Submission deadline | 4 Dec 2023 |
| Future notice date | Not specified |
| Award date | 4 Dec 2023 |
| Contract period | 18 Dec 2023 - 17 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £482,473 |
| Lots value | Not specified |
| Awards value | £482,473 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUALTRICS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48600000 - Database and operating software package

## Release History

- 8 Jan 2024 at 14:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bbcd94e7-81a4-46d2-a387-0edeac3d11af

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bbcd94e7-81a4-46d2-a387-0edeac3d11af
  8th January 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a7c6c10-f2ef-4340-94a6-7947821e5bea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1a7c6c10-f2ef-4340-94a6-7947821e5bea.json.