--- title: "Provision of Sheltered Housing: Call Monitoring, Welfare Check Call and Responder service" ocid: "ocds-b5fd17-1a91e29e-4def-4688-b30e-bdc97b9e976c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a91e29e-4def-4688-b30e-bdc97b9e976c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1a91e29e-4def-4688-b30e-bdc97b9e976c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1a91e29e-4def-4688-b30e-bdc97b9e976c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "READING BOROUGH COUNCIL" published: "2022-10-21" --- # Provision of Sheltered Housing: Call Monitoring, Welfare Check Call and Responder service Buyer: READING BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-1a91e29e-4def-4688-b30e-bdc97b9e976c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a91e29e-4def-4688-b30e-bdc97b9e976c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1a91e29e-4def-4688-b30e-bdc97b9e976c.json) ## Summary The Reading Borough Council is seeking proposals for the provision of an Alarm Receiving Centre (ARC) to provide 24/7 emergency alarm monitoring, daily welfare check calls, and site responder service across its sheltered housing service. The tender, titled "Provision of Sheltered Housing: Call Monitoring, Welfare Check Call and Responder service", falls under the social work services category. The deadline for the tender is October 31, 2022. The contract period is from April 2, 2023, to April 1, 2025. This tender presents an opportunity for business growth, especially for companies in the social work services industry. Small and medium enterprises (SMEs) are well-suited to compete for this tender. Businesses offering alarm monitoring, welfare check call services, and responder services are encouraged to consider bidding for this contract. The location of the project is in Reading, Berkshire, United Kingdom. ## Notice Proposals are invited for the provision of an Alarm Receiving Centre (ARC) to provide: - 24/7 emergency alarm (warden call) monitoring service - Daily welfare check calls - weekends, bank holidays and office closures - Site responder service across the portfolio within the sheltered housing service. We are seeking an interim 2-year support contract to commission an ARC. The Sheltered Housing Service provides a variety of services to people living within RBC owned accommodation. These include: o General Sheltered o Cedar Court Sheltered Extra Care scheme o Phoebe Cusden House. Each site within the sheltered housing service has a Tunstall Communical Connect system, and across the service there are 654 connections. RBC's detailed requirements are defined in the Specification at Schedule 1. Additional information: https://in-tendhost.co.uk/readingbc/aspx/Home Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fbb75fea-9082-4546-b0d9-aab894022cce | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Oct 2022 | | Submission deadline | 31 Oct 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Apr 2023 - 1 Apr 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | READING BOROUGH COUNCIL | | Locality | BERKSHIRE | | Post town | Reading | | Postcode | RG1 2LU | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ16 Berkshire West | | Local authority | Reading | | Electoral ward | Abbey | | Westminster constituency | Reading Central | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85310000 - Social work services ## Release History - 21 Oct 2022 at 14:48 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fbb75fea-9082-4546-b0d9-aab894022cce - 27 Sep 2022 at 10:29 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fbb75fea-9082-4546-b0d9-aab894022cce - 27 Sep 2022 at 10:23 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fbb75fea-9082-4546-b0d9-aab894022cce - 23 Sep 2022 at 09:29 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fbb75fea-9082-4546-b0d9-aab894022cce ## Documents - https://www.contractsfinder.service.gov.uk/Notice/fbb75fea-9082-4546-b0d9-aab894022cce 21st October 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/readingbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/readingbc/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a91e29e-4def-4688-b30e-bdc97b9e976c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1a91e29e-4def-4688-b30e-bdc97b9e976c.json.