---
title: "ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services"
ocid: "ocds-b5fd17-1a931396-5178-4b08-8ac1-74a5eac8e135"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a931396-5178-4b08-8ac1-74a5eac8e135"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1a931396-5178-4b08-8ac1-74a5eac8e135.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1a931396-5178-4b08-8ac1-74a5eac8e135.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ACCENT HOUSING LTD"
published: "2023-07-21"
---

# ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services

Buyer: ACCENT HOUSING LTD  
Current stage: Tender  
OCID: ocds-b5fd17-1a931396-5178-4b08-8ac1-74a5eac8e135

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## Summary

The buying organisation, Accent Housing Ltd, has published an Invitation to Tender (ITT) for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services in the postal and telecommunications services industry category. The tender, with a closing date of 21st August 2023 at 13:00hrs, is at the planning stage and involves a 36-month initial contract term with a possible 12-month extension. The procurement method is an open procedure, targeting businesses to provide comprehensive contact centre services specifically tailored to Accent's corporate strategy requirements.

This tender from Accent Housing Ltd presents an opportunity for businesses specialising in contact centre services to expand their operations. Small and medium-sized enterprises (SMEs) are well-suited to compete for this contract, which requires experience in delivering out of hours call handling services. Businesses should focus on presenting strong quality proposals, competitive pricing, and a track record of successful similar provision to enhance their chances of securing this contract and adding tangible value to Accent's operations.

## Notice

Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision. A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner. Initial contract term is 36 months ( 3 Years) with the option to extend by 1 x 12 months - at Accent's discretion. Date of Publication: 21st July 2023 Closing Date & Time: 21st August 2023 at 13:00hrs All correspondence must be via the Proactis eTendering portal: https://procontract.due-north.com/ No email correspondence will be responded to.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e4011f64-d042-4f6c-9116-e568c8d03b2a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2023 |
| Submission deadline | 21 Aug 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 3 Oct 2023 - 3 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ACCENT HOUSING LTD |
| Locality | SHIPLEY |
| Post town | Bradford |
| Postcode | BD17 7SW |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | Baildon |
| Westminster constituency | Shipley |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 21 Jul 2023 at 09:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e4011f64-d042-4f6c-9116-e568c8d03b2a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e4011f64-d042-4f6c-9116-e568c8d03b2a
  21st July 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.accentgroup.org/
- https://procontract.due-north.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a931396-5178-4b08-8ac1-74a5eac8e135. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1a931396-5178-4b08-8ac1-74a5eac8e135.json.