---
title: "HR & Payroll Pay Processes Improvement Intensive Support"
ocid: "ocds-b5fd17-1a97302d-3e71-452a-b449-361e2439f032"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a97302d-3e71-452a-b449-361e2439f032"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1a97302d-3e71-452a-b449-361e2439f032.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1a97302d-3e71-452a-b449-361e2439f032.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2024-10-23"
---

# HR & Payroll Pay Processes Improvement Intensive Support

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-1a97302d-3e71-452a-b449-361e2439f032

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## Summary

NHS England has awarded a contract to Deloitte LLP to provide HR and payroll process improvement support to NHS Trusts with high payroll error rates. The contract, valued at £1,302,980, focuses on reducing payroll errors and improving efficiency through detailed root cause analysis and redesigning current HR and payroll processes. The procurement falls under the industry category of 'Payroll management services' and involves direct support to approximately 27 NHS Trusts across England. This selective procurement process was conducted as a call-off from a framework agreement. The contract began on 24 June 2024 and is slated to end on 31 December 2024.

This tender offers significant business growth opportunities for firms specialising in HR consulting, payroll management, and process automation. It is particularly suited for businesses capable of providing comprehensive analysis and redesign of internal processes. Small and medium-sized enterprises (SMEs) with expertise in systems interfacing and HR technology could find strong alignment with the project’s demands. Businesses entering this sector could not only contribute to improving NHS efficiency but also solidify their standing as specialists in payroll process optimisation and human resources support.

## Notice

NHS England is seeking to engage a supplier to provide intensive support to NHS Trusts with the highest payroll error rates and overpayments (data has been obtained from the corporate productivity returns as reported by Model Health System for 22/23). The supplier will conduct a comprehensive review and redesign of HR and payroll impacting processes to significantly reduce (and ultimately eliminate payroll impacting errors, technology ineffectiveness and people issues). The supplier will: o Undertake detailed root cause analysis of why employee lifecycle end-to-end HR and pay impacting errors occur in the NHS Trusts reporting the highest number of errors (including overpayments and underpayments). o Review current HR and payroll processes and policies and utilisation of workforce systems and any interfaces which may be required to efficiently provide HR and payroll services. o Design and map efficient end-to-end processes impacting on staff pay with as few handoffs as possible and recommend using automation and use of interfaces where possible to streamline the processes. There is a lack of internal NHS England resources and technical expertise to meet the size of the challenge (individual improvement teams will have to go into each of the identified circa 27 NHS Trusts). The supplier shall provide the specialist HR and payroll process expertise required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4f2dde3f-0b1a-4a6b-a371-5ecb00d785a2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2024 |
| Submission deadline | 17 May 2024 |
| Future notice date | Not specified |
| Award date | 5 Sep 2024 |
| Contract period | 23 Jun 2024 - 31 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,034,852 |
| Lots value | Not specified |
| Awards value | £1,302,980 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79211110 - Payroll management services
- 79414000 - Human resources management consultancy services
- 85100000 - Health services

## Release History

- 23 Oct 2024 at 13:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4f2dde3f-0b1a-4a6b-a371-5ecb00d785a2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4f2dde3f-0b1a-4a6b-a371-5ecb00d785a2
  23rd October 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4a0e7f5a-98ae-4c2c-adb5-d9e7a1bb1c9a
  (REDACTED) C291994_Order Form and Call-Off Schedules_Combined_v1_Final_Signed-1 (2)_Redacted_1

## Provenance

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