---
title: "Resident Satisfaction Surveys"
ocid: "ocds-b5fd17-1a9bcd2c-9a63-47c2-b3d1-73c4a20e3241"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a9bcd2c-9a63-47c2-b3d1-73c4a20e3241"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1a9bcd2c-9a63-47c2-b3d1-73c4a20e3241.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1a9bcd2c-9a63-47c2-b3d1-73c4a20e3241.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEWISHAM HOMES"
published: "2018-08-31"
---

# Resident Satisfaction Surveys

Buyer: LEWISHAM HOMES  
Current stage: Award  
OCID: ocds-b5fd17-1a9bcd2c-9a63-47c2-b3d1-73c4a20e3241

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## Summary

The procurement process for the "Resident Satisfaction Surveys" was carried out by Lewisham Homes in London, England. This initiative aimed to conduct six resident satisfaction surveys related to various services and had a total value of £81,000. The procurement method used was a limited competitive quotation, and the tender period concluded on 19 March 2018, with the contract period running from 1 May 2018 to 30 April 2020.

This tender presents opportunities for businesses, particularly those specialising in research and survey methodologies, to expand their services in the public sector. Small and medium-sized enterprises (SMEs) with expertise in customer satisfaction surveying, especially in the context of housing and local authority services, would be well-positioned to compete for similar projects in the future.

## Notice

Lewisham Homes (LHL) requires six residents' satisfaction surveys to be carried out: * 4 monthly surveys consisting of: o environmental services; o ASB services; o complaints services; and o new lettings/ new properties services. * surveys every 2 years similar to the 'Star' Survey: o 1 tenant survey; and o 1 leaseholder survey.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f574fb3a-96c0-4756-985d-5854f790e0ad |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Aug 2018 |
| Submission deadline | 19 Mar 2018 |
| Future notice date | Not specified |
| Award date | 29 Apr 2018 |
| Contract period | 30 Apr 2018 - 30 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £81,000 |
| Lots value | Not specified |
| Awards value | £81,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEWISHAM HOMES |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE6 4RU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Lewisham |
| Electoral ward | Rushey Green |
| Westminster constituency | Lewisham East |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH AND PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 31 Aug 2018 at 15:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f574fb3a-96c0-4756-985d-5854f790e0ad

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f574fb3a-96c0-4756-985d-5854f790e0ad
  31st August 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1a9bcd2c-9a63-47c2-b3d1-73c4a20e3241. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1a9bcd2c-9a63-47c2-b3d1-73c4a20e3241.json.